SURGICAL COORDINATOR

Milwaukee Eye Care Associates; Milwaukee (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Milwaukee Eye Care Associates is seeking a surgical coordinator to educate, guide, and facilitate patients through their surgical journey. You will work closely with surgeons and optometrists, handling scheduling, consents, pre- and post-operative instructions, and insurance authorizations.

This nonexempt, full-time position emphasizes accurate medical record keeping, EMR entries, and coordination between patients, staff, and the surgery center to ensure a smooth, patient-focused experience.

Qualifications

• High school diploma or GED required.
• Minimum two years of experience in a medical setting, preferably with surgery scheduling or administrative tasks.
• Equivalent education or degree may substitute for experience.
• Excellent time management and organization.
• Knowledge of medical terminology.
• Proficient in Microsoft Office and Outlook.

Responsibilities

• Reviews medical record and seeks direction from surgeon to understand patient needs and treatment.
• Screens patient records to ensure all information is included.
• Educates patients on upcoming procedures, including scheduling, consents, paperwork, and instructions.
• Counsels patients on elective options provided by the physician.
• Coordinates with surgeons, optometrists, and staff for pre- and post-surgical care.
• Communicates with surgery center staff to relay demographics and procedure details.
• Processes insurance authorizations and medical clearance when needed.
• Ensures complete and accurate medical records and EMR entries for surgeries.
• Performs final checks of patient records prior to surgery.
• Prescribes post-operative eye drops as directed.
• Answers calls and returns voicemails promptly.
• Verifies coding and modifiers for procedures; enters codes in EMR.
• Participates in department meetings and maintains proficiency in practice software.

Skills

Organized

Medical terminology

Time management

Data analysis

Written and verbal communication

Empathetic

Microsoft Office

Education

High school diploma or GED

Tools

EMR software

Practice management system

Outlook

Job description

Description

Reports To: Practice Administrator

Status: Nonexempt, Regular, “At Will” Work Status, Full-Time

POSITION SUMMARY

A surgical coordinator is responsible for educating, guiding, and facilitating appointments for patients during their surgical journey with Milwaukee Eye Care. They work closely with surgeons and optometrists to provide a great patient care experience. The position involves direct patient interaction as well as multiple administrative tasks.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Requires full range of body motion including handling and lifting patients. May require standing and walking for extensive periods of time and/or prolonged sitting. Requires excellent communication skills and a keen understanding of patients with sensory impairments. Must be able to express a caring attitude while performing the required tasks with accuracy and efficiency. Requires normal range of hearing and eyesight. Possible exposure to communicable diseases, toxic substances and other conditions common to a medical clinic environment.

RESPONSIBILITIES

• Reviews medical record and seeks direction from surgeon, when needed, in order to understand the needs and recommended treatment for each patient
• Screens patient medical records to ensure all information needed is included
• Meets with patients in person or over the phone to educate them on upcoming procedure, including scheduling appointments, completing consents, paperwork and reviewing pre- and post- operative instructions
• Counsels patients after physician visit reinforcing the multiple elective options giving to them by the physician
• Communicates with co-managing optometry staff and doctors to facilitate patient pre- and post- surgical care
• Communicates with staff at the surgery center to relay all demographics and surgical procedure details
• Processes insurance authorizations and medical clearance for surgery when necessary
• Facilitates the flow of information between patient, surgeon, surgical coordinators, and calculation department in a variety of different ways and documents in the medical record appropriately
• Performs a final check of all patient records prior to surgery to ensure no steps of the process were missed and that all information is complete
• E-prescribes post operative eye drops to pharmacies with MD/OD direction
• Answers calls and returns all voicemails in a timely manner
• Verifies coding for surgical procedures, utilizing proper modifiers if needed
• Enters and codes surgical procedures in the EMR following surgery and upload the surgical operative note into the patient record
• Participates in all department meetings
• Shows proficiency in all practice software necessary to complete duties, i.e., practice management system, EMR, patient portal, etc.
• Understands and can answer questions about insurance benefits related to surgery

Requirements

REQUIREMENTS

• Organized and meticulous with a sharp eye for detail
• Knowledge of medical terminology
• Excellent time management skills
• Skill in gathering, analyzing, and evaluating data
• Skill in written and verbal communication, problem-solving and decision making
• Empathetic and considerate
• Proficient in Microsoft Office and Outlook

QUALIFICATIONS

• High school diploma or GED
• Minimum two years of experience in a medical setting, preferably with surgery scheduling or administrative tasks
• Minimum experience may be substituted with equivalent education or degree