General Ophthalmic Surgery Coordinator

Pacific Eye Surgeons; San Luis Obispo (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Pacific Eye Surgeons is seeking a General Surgery Coordinator to coordinate and schedule non-cataract ophthalmic surgeries and related procedures for patients. This role serves as the primary liaison between patients, providers, surgery centers, and insurance companies to ensure timely and accurate scheduling, while optimizing the provider’s surgical schedule and delivering a positive patient experience.

The position requires a high school diploma (medical office training preferred) and prior

Qualifications

• High school diploma or equivalent required.
• Medical office training preferred.
• Prior scheduling experience in medical/ophthalmology settings is strongly preferred.

Responsibilities

• Coordinate and schedule non-cataract ophthalmic surgeries and related procedures.
• Serve as liaison between patients, providers, surgery centers and insurance companies.
• Verify insurance coverage and obtain pre-authorizations as needed.
• Maintain accurate surgical logs and update EMR with scheduling details.
• Prepare and distribute surgical packets for patients, providers and facilities.

Skills

Organization

Time management

Communication

EMR proficiency

Scheduling software

Education

High school diploma

Medical office training

Job description

Position Summary

The General Surgery Coordinator is responsible for coordinating and scheduling non-cataract physician ordered surgeries and related procedures for patients. This position serves as the primary liaison between patients, providers, surgery centers, and insurance companies to ensure timely, accurate, and efficient scheduling. The Surgery Scheduler plays a key role in

Position Summary

The General Surgery Coordinator is responsible for coordinating and scheduling non-cataract physician ordered surgeries and related procedures for patients. This position serves as the primary liaison between patients, providers, surgery centers, and insurance companies to ensure timely, accurate, and efficient scheduling. The Surgery Scheduler plays a key role in optimizing the provider’s surgical schedule while delivering a positive patient experience.

Key Responsibilities

Patient Coordination

• Contact patients to review surgical orders, discuss available dates, and confirm scheduling.
• Provide patients with detailed pre- and post-operative instructions.
• Ensure patients complete necessary pre-operative testing and medical clearances.
• Answer patient questions regarding surgery logistics, timelines, and preparation.

Scheduling & Documentation

• Accurately schedule non-cataract ophthalmic surgeries (blepharoplasty, glaucoma procedures, pterygium, ect.), laser procedures, and related appointments.
• Coordinate surgery dates with providers and surgery centers to maximize block utilization.
• Maintain accurate surgical logs and update the EMR system with scheduling details.
• Prepare and distribute surgical packets for patients, providers, and surgical facilities.

Insurance & Authorization

• Verify insurance coverage and obtain necessary pre-authorizations.
• Communicate patient financial responsibilities, including co-pays and deductibles.
• Ensure compliance with billing and coding requirements.

Communication & Collaboration

• Serve as a liaison between patients, providers, surgical centers, anesthesia groups, and internal staff.
• Work closely with technicians, billing staff, and surgery center teams to ensure seamless coordination.
• Escalate scheduling conflicts, patient concerns, or unusual circumstances to management promptly.

Qualifications

Education

High school diploma or equivalent required. Medical office training preferred.

Experience

• Prior experience in medical scheduling, ophthalmology, or surgical coordination strongly preferred.
• Knowledge of ophthalmic surgery procedures and terminology a plus.

Skills

• Strong organizational and time-management skills.
• Excellent communication and customer service abilities.
• Proficiency with EMR systems and scheduling software.
• Detail-oriented with the ability to manage multiple priorities.

Physical & Work Environment Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional lifting of patient charts or supplies (up to 25 lbs).
• Professional demeanor in a fast-paced medical office setting.

Core Competencies

• Patient-focused with empathy and professionalism.
• Ability to multitask and prioritize effectively under pressure.
• Strong attention to detail and accuracy.
• Team-oriented with a collaborative approach to problem-solving.