Surgical Care Navigator

Pain-Specialists-of-America-; Austin (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k w/company match contribution

Paid Time Off

Short & Long-Term Disability

HSA (with company contribution)

Life Insurance (company paid + options

9.5 Paid Holidays for the Year 2025

Employee Assistance Programs

Job summary

Pain Specialists of America is seeking a Clinical Navigator to coordinate all aspects of a patient’s care at our Austin locations. You will play a key role in delivering a positive patient experience and ensuring smooth scheduling for pre-op and surgery steps.

The ideal candidate will have an RN license (preferred), BLS, 2+ years in healthcare, and proficiency with Smartsheet. Travel to clinics in the Austin Metro Area may be required, with strong communication and organizational skills

Qualifications

• RN license preferred and BLS may be obtained shortly after hire.
• 2+ years of work experience in healthcare setting or Bachelor’s degree in lieu of experience.
• Proficiency with Smartsheet or equivalent software.

Responsibilities

• Develops a bond with patients ensuring they feel welcomed, understood, and appreciated on the day of surgery.
• Provides a great patient experience while achieving company set conversion metrics.
• Delivers high customer satisfaction (friendly and helpful).
• Educates and assists patients in selecting services.
• Review patient medical history and medications to determine if additional appointments or clearances are needed.
• Arranges for pre-op testing.
• Sends surgery requests with CPT codes to the authorization department.
• Confirms that medical necessity is met.
• Tends constantly to the phone and to resolving patient requests and/or issues.
• Schedules patients for surgery, either in person or over the phone.
• Communicates with surgeon and facility personnel for scheduling purposes.
• Coordinates pre-op and post-op appointments.
• Communicates with hospitals to perform pre-operative requirements.
• Communicate with vendors to ensure continuity of care for surgical cases.
• Acts as liaison between the clinic, surgery center, and physician.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Team player

Fast-paced environment

Travel

Smartsheet

Education

RN license preferred

BLS certification

Healthcare experience / Bachelor's degree in lieu of experience

Tools

Smartsheet

Job description

Pain Specialists of America is seeking a Clinical Navigator to coordinate all aspects of a patient’s care at our Austin locations. You will play a key role in delivering a positive patient experience and ensuring smooth scheduling for pre-op and surgery steps.

The ideal candidate will have an RN license (preferred), BLS, 2+ years in healthcare, and proficiency with Smartsheet. Travel to clinics in the Austin Metro Area may be required, with strong communication and organizational skills