Surgical Care Coordinator & Billing Specialist

Baptist; Jonesboro (AR); On-site; USD 38,000 - 58,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Jonesboro, AR is seeking a Coordinator-Customer Service: General Surgery to support patient billing, scheduling, and revenue integrity. The role emphasizes accurate information, timely processing, and strong customer interactions in a clinical setting.

Responsibilities include verifying insurance, daily cash balancing, understanding copays, and aiding patients with financial counseling while upholding corporate policies and maintaining confidentiality

Qualifications

• One year's current experience with insurance billing and/or medical collection and medical terminology.
• Collegiate or medical trade completion. Associates Degree
• Skill to write legibly and record information accurately as necessary to perform job duties.
• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Skills

Type 30 wpm

10 key experience

Excellent customer relations

Windows applications

Medical terminology

Education

Associate's Degree

Job description

Baptist Memorial Health Care Corporation in Jonesboro, AR is seeking a Coordinator-Customer Service: General Surgery to support patient billing, scheduling, and revenue integrity. The role emphasizes accurate information, timely processing, and strong customer interactions in a clinical setting.

Responsibilities include verifying insurance, daily cash balancing, understanding copays, and aiding patients with financial counseling while upholding corporate policies and maintaining confidentiality