Surgery Scheduling Lead – Outpatient Center

United Surgical Partners; Florida; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays

Job summary

TLC Outpatient Surgery & Laser Center is hiring a Surgery Scheduler to manage daily operating room schedules, coordinate with physicians and OR staff, and ensure accurate patient data entry.

The role requires strong leadership, communication, and customer service skills, with the ability to diffuse scheduling conflicts efficiently and maintain high levels of service in a fast-paced environment.

Qualifications

• 2-4 years hospital or medical office experience required.
• Must communicate verbally and non-verbally in a professional way.
• Strong medical terminology.
• Excellent phone etiquette and customer service skills.

Responsibilities

• Sets priorities and organizes work.
• Schedules patient procedures in OR, GI lab, and 23-hour stay.
• Coordinates with anesthesia groups for coverage.
• Accurately uses procedure codes for billing.
• Verifies patient information (name, DOB, gender, insurance).
• Ensures all needed paperwork is received by staff.
• Communicates schedule changes to staff.
• Collaborates with OR director to avoid equipment conflicts.
• Promotes positive relationships with schedulers, physicians, and nursing staff.

Skills

Leadership

Communication

Customer service

Attention to detail

Time management

Tools

Advantx Scheduling System

Job description

TLC Outpatient Surgery & Laser Center is hiring a Surgery Scheduler, Full time

TLC Outpatient Surgery & Laser Center

• We perform a broad range of outpatient surgical procedures.
• TLC Outpatient Surgery & Laser Center is an affiliate of United Surgical Partners International and our mission is to care for each patient and every family as if they were our own.
• Each patient, each family, each and every time. If you share our mission, please discuss joining our team.

JOB SUMMARY

Under the direction of the Business Office Manager, the Surgery Scheduler is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors'' offices and Operating Room Staff.

Successful candidate will possess outstanding leadership, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

DUTIES AND RESPONSIBILITIES:

• Sets priorities and organizes work
• Schedules patient procedures to ensure efficient and accurate processing of information. This includes procedures in the operating room, GI lab, and arrangements for 23-hour stay.
• Coordinates with anesthesia groups to confirm scheduling for coverage.
• Accurately uses procedure codes to ensure proper billing.
• Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
• Ensuring all necessary paper work for any patient -add on'' is received by the appropriate staff.
• Communicates changes to schedule to appropriate staff
• Ensures all required fields in Advantx are completed
• Works closely with OR director to avoid equipment or supply conflicts.
• Alerts administration when new doctors or procedures are scheduled.
• Cross trains with other areas.
• Other duties as assigned.
• Completes consents and ensures accuracy before submitting to the chart builder.
• Promote positive relationships with scheduling coordinators, physicians and nursing staff members throughout the scheduling process.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:

- Minimum 2-4 years of hospital or medical office experience required.
- Must be able to communicate verbally and non-verbally in a professional way.
- Ability to use time wisely in preparing work area to meet high-paced demand.
- Show a genuine desire to work and improve the hospital as a whole.
- Professional appearance.
- Strong medical terminology.
- Must demonstrate excellent phone etiquette and exceptional customer service skills.

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of, our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.