Surgery Scheduler / Triage - Central Austin

OrthoLoneStar; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Surgery Scheduler/Triage professional to join their dynamic team in Central Austin. This role is pivotal in ensuring seamless coordination of patient care, from scheduling surgeries to managing medical records. You will provide exceptional concierge customer service while maintaining quality and safety standards. The ideal candidate will thrive in a fast-paced environment and possess strong problem-solving skills. If you are passionate about healthcare and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Two years as a medical assistant with hospital or office experience preferred.
• Current Medical Assistant certification (CMA) preferred.

Responsibilities

• Coordinate and communicate with patients and providers on inquiries.
• Schedule surgeries, MRIs, and other procedures efficiently.
• Document authorization processes and maintain confidentiality.

Skills

Fluent in Spanish

Knowledge of medical terminology

Attention to detail

Excellent problem solving skills

Ability to work in a fast paced environment

Education

High school diploma or GED

Tools

Electronic Medical Record (EMR) systems

Job description

Surgery Scheduler / Triage - Central Austin

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Surgery Scheduler / Triage - Central Austin

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This range is provided by OrthoLoneStar. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.50/hr - $26.00/hr

GENERAL JOB DESCRIPTION : Oversees and coordinates all clinical care outside of the clinic office visit to provide concierge customer service while ensuring that quality and patient safety expectations are met. Coordinate and communicate timely with patients, providers, and third parties on all incoming inquiries as well as following up on action items throughout the patient’s recovery.

Essential Functions

• Responsible for receiving, documenting, and handling in-coming calls. Schedule surgeries, MRI’s, CT scans, Myelograms, Epidurals, etc., including pre-op, follow-up and initial PT appointments at appropriate facilities. Complete surgery checklist with appropriate information & knowledge of each physician’s schedule and surgery guidelines.
• Submits medical records, works with the provider on necessary documentation, if necessary, to obtain pre-authorization as needed.
• Consults with the appropriate provider to obtain clearance that treatment regimen is considered medically necessary before initiating request to the insurance plan.
• Closely monitors the authorization process and keeps physician and patient updated as needed.
• Documents accurately in the electronic medical record all necessary authorization numbers and effective dates for the episode of care.
• Schedules Peer-to-Peer calls when necessary.
• Assist with obtaining prior-auth including eligibility verification and an estimate for what the patient is expected to pay.
• Issues prescriptions, physical therapy orders, home exercises, work restrictions, and other orders per physician instruction and assists in patient education.
• Assist with ensuring all medication requests received before 4 p.m. and all patient cases are responded to on the same business day. If an answer cannot be obtained, the patient is notified that their question will be addressed the next business day. Facilitate capture of patients’ opioid history for physician review.
• Queue lab results into system through EMR interface.
• Schedules appointments for patients when needed.
• Reviews assigned physician’s surgery schedule in advance for quality assurance and make corrections as needed. Work with the Surgery Coordinator/Triage Team Lead and Office Manager to coordinate training of physician’s preferences.
• Responsible for tracking all adverse events such as post-operative complications and hospital readmissions accordingly.
• Facilitate the capture of patient reported outcomes through appropriate platform.
• Monitors assigned voicemail and returns calls same day.
• Maintains all information in the strictest confidentiality.
• Provides coverage for peers when assigned.
• Some travel to other locations required.
• All other duties as assigned.
  
  

Qualifications

Education :

• High school diploma or GED
  
  

Experience

• Two years as a medical assistant with hospital, home health, or office experience; preferably orthopedics related
• Two years of surgery scheduling preferred
  
  

Licensure

• Current Medical Assistant certification (CMA) preferred
  
  

Special Skills

• Fluent in Spanish, preferred
• Knowledge of computer systems and applications
• Knowledge of medical terminology
• Pharmaceutical knowledge
• Ability to work in a fast paced environment
• Attention to detail
• Excellent problem solving skills
  
  

Physical Demands

• Ability to sit for extended periods of time
• Ability to lift and carry items weighing up to 50 pounds.
• Must have full range of motion.
• Must have adequate visual acuity to read, the ability to interpret and understand written material.
• Must have adequate hearing and speaking abilities to interact appropriately with others, including patients and co-workers.
  
  

Environmental Working Conditions

• Combination clinic and office setting.
• Travel between clinic locations.
• Exposure to communicable diseases, toxic substances, radiation and bodily fluids.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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