Surgery Scheduler (Mercy Urology)

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

UPMC Mercy Health Center in Pittsburgh seeks a full-time Surgery Scheduler for the Urology department. Daylight Mon-Fri, 7:30am–4pm, with slight variations due to clinic needs.

The ideal candidate has customer service experience, can multi-task, and understands healthcare terminology. As a Surgery Scheduler, you will coordinate inpatient and outpatient surgical procedures, assist the surgeon and administrator, and ensure accurate demographics, insurance info, and pre-payments.

Qualifications

• Experience in customer service and ability to multitask.
• Strong organizational skills and attention to detail.
• Knowledge of health care terminology helpful.

Responsibilities

• Coordinate inpatient and outpatient surgical procedures with department.
• Monitor patient follow-up and surgical workflows.
• Ensure demographics, insurance information and pre-payments are accurate and current.

Skills

Customer service

Multi-tasking

Organizational skills

Healthcare terminology knowledge

Job description

UPMC Department of Urology is hiring a full-time Surgery Scheduler to join their team at Mercy Hospital. This is a Monday through Friday daylight position with primary hours being 7:30am to 4pm. Hours may vary slightly due to clinic and operational needs. We are looking for someone with a customer service background, can multi-task, posesses organizational skills, and has general knowledge of health care terminology.

This role offers a career ladder for advancement and promotional opportunity!

Purpose

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities

• Work directly with department to troubleshoot procedural and operations issues.
• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
• Ensure that informed consents are signed.
• Provide patients with pre and postoperative instruction according to service specific guidelines.
• Coordinate patient education seminars and schedules physicians accordingly.
• Collect data for research study.
• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
• Ensure all billing and insurance information is current and accurate.
• Complete special projects as assigned.
• Act as liaison between patient and referring physicians.
• Obtain pre-certification and/or referral prior to the date of the procedure.
• Coordinate and track internal and external marketing efforts.
• Attend and schedule department meetings.
• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.