Surgery Scheduler (Mercy Urology)

UPMC; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

UPMC is seeking a full-time Surgery Scheduler at Mercy Hospital in Pittsburgh. The role supports scheduling for inpatient and outpatient surgeries, coordinating with surgeons and hospital staff, and managing patient information through EPIC.

Qualifications include a high school diploma or equivalent, completion of a medical assisting program (or 2–4 years in a medical field), and knowledge of medical terminology. Strong organizational and interpersonal skills are essential.

Qualifications

• High school diploma or equivalent.
• Completion of a medical assisting program or 2–4 years experience in a medical field.
• Proficiency in medical terminology.
• Knowledge of Epic practice management programs.
• Strong organization and interpersonal skills.
• Ability to prioritize work and work independently.

Responsibilities

• Coordinate and schedule patient surgeries for inpatient and outpatient cases.
• Assist surgeons and administrators in operations and scheduling.
• Coordinate patient follow-up and track via Refract Tracker and EPIC.
• Prepare admission reservations with demographics and insurance details.
• Obtain pre-certifications and referrals prior to procedures.
• Communicate financial arrangements and collect pre-payments.
• Provide pre and postoperative instruction to patients.

Skills

Customer service

Organizational skills

Multitasking

Communication

Education

High school diploma

Medical assisting program

Tools

EPIC

Job description

UPMC Department of Urology is hiring a full-time Surgery Scheduler to join their team at Mercy Hospital. This is a Monday through Friday daylight position with primary hours being 7:30am to 4pm. Hours may vary slightly due to clinic and operational needs. We are looking for someone with a customer service background, can multi-task, posesses organizational skills, and has general knowledge of health care terminology.

This role offers a career ladder for advancement and promotional opportunity!

Purpose

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities

• Work directly with department to troubleshoot procedural and operations issues.
• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
• Ensure that informed consents are signed.
• Provide patients with pre and postoperative instruction according to service specific guidelines.
• Coordinate patient education seminars and schedules physicians accordingly.
• Collect data for research study.
• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
• Ensure all billing and insurance information is current and accurate.
• Complete special projects as assigned.
• Act as liaison between patient and referring physicians.
• Obtain pre-certification and/or referral prior to the date of the procedure.
• Coordinate and track internal and external marketing efforts.
• Attend and schedule department meetings.
• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.
• High school diploma or equivalent required.
• Completion of a medical assisting program or 2-4 years experience in a medical field.
• Proficiency in medical terminology preferred. General knowledge of computer software and practice management databases is essential. Knowledge of the Epic practice management programs preferred.
• Strong organization, time management and interpersonal skills.
• Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
• Ability to deal compassionately and professionally with patients is essential.
• Work independently and possess sound decision-making skills. Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
• Ability to prioritize work demands.
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• Access to medications is limited to the distribution of the medication to the nurse.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran