Surgery Scheduler

Emergeortho; Pine Valley Estates (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Job summary

EmergeOrtho in North Carolina is seeking a Surgery Scheduler to coordinate patient surgeries, pre- and post-operative appointments, and collect accurate information for scheduling based on need. The role verifies insurance eligibility and coordinates with physicians to ensure proper treatment plans.

The ideal candidate will have healthcare patient-service experience, strong communication skills, and proficiency with practice-management software, ensuring HIPAA-compliant handling of information.

Qualifications

• Two years of patient service experience in healthcare.
• Knowledge of medical terminology and anatomy.
• Experience with managed care and Medicare populations.
• Proficient with email, internet apps and Microsoft Office.
• Familiar with practice management and word processing software.
• Ability to maintain integrity, professionalism and confidentiality.
• Excellent in-person, written and phone communication.

Responsibilities

• Ensures timely communication with patients regarding plan of care and scheduling of services.
• Obtain accurate patient information for procedure documentation.
• Collaborate with patients' PCPs or specialists for medication recommendations.
• Present patients with detailed instructions per clinical protocol related to surgery.
• Maintain open professional communication with physician care team.
• Ensure medical records reflect patient communication and plan of care.
• Obtain prior authorization for services.

Skills

Patient service experience

Medical terminology

Managed care familiarity

Microsoft Office

Practice management software

Communication skills

Integrity & confidentiality

Phone and written communication

Scheduling coordination

Insurance verification knowledge

Education

High school diploma or equivalent

Clinical certification preferred

Tools

ASRA guidelines

Medical records software

Job description

• Job Category Non-Clinical
• Employee Type Full-Time

Description

The Surgery Scheduler is responsible for scheduling and posting patient surgeries. Coordinates pre-operative and post-operative appointments in an efficient and timely manner. Provides an accurate collection of patient information to facilitate the scheduling of surgery based on the priority of the patient’s need. Verifies patient insurance and eligibility status prior to the scheduled surgery date.

Requirements

Qualifications and Experience

• High school diploma or equivalent
• Clinical certification preferred
• Minimum two years of patient service experience in a healthcare setting
• Basic knowledge of medical terminology and anatomy
• Knowledge of lab/diagnostic tests and associated paperwork
• Working knowledge of managed care basics, and experience working with a managed care and Medicare population
• Comfortable using email, interacting with Internet applications and other computer programs- including Microsoft Office
• Knowledge of practice management and word processing software
• Ability to act with integrity, professionalism, and confidentiality
• Excellent communication skills in person, in written correspondence, and over the phone

Responsibilities include, but are not limited to, the following

• Ensures timely communication with patients regarding the plan of care and scheduling of services
• Obtain accurate patient information for procedure documentation
• Work in partnership with the patient’s primary care physician or specialist to obtain medication recommendations in compliance with ASRA guidelines
• Present patients with detailed instructions, outlined in the clinical protocol related to surgery
• Maintain an open line of professional communication with the physician care team regarding patient needs
• Ensures documentation in the medical record accurately reflects patient communication and plan of care
• Obtain prior authorization for services

Other

• Follows all applicable department and practice policies and procedures
• Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job function
• Attends all regular meetings
• Performs other duties as required and assigned by the Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminatebased onrace, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

Note: Available benefits based on hours worked per week.