Surgery Scheduler

Mneye; BLOOMINGTON (MN); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO)

Holiday Pay

401K Retirement Savings Plan

Employee Assistance Program

Employee Discounts

Job summary

Minnesota Eye Consultants in Bloomington, MN is seeking a full-time Surgery Scheduler to join our Patient Access team. The role handles inbound calls, schedules and registers clinic and surgical appointments, and coordinates referrals and post-operative visits.

The ideal candidate has a high school diploma and 1-2 years of customer service experience (call center preferred); ophthalmology or surgical scheduling experience is a plus. Training across multiple locations with travel required.

Qualifications

• High School Diploma/GED.
• 1-2 years customer service experience, preferably within a call center environment.
• Healthcare experience preferred.
• Ophthalmology experience and/or surgery scheduling experience is a plus.

Responsibilities

• Schedule surgical patients as assigned by management in a clinic setting.
• Monitor voicemails closely to ensure patient’s phone calls are answered in a timely manner.
• Complete patient registration via phone at the time of scheduling.
• Coordinate referrals for surgery by obtaining approval from providers and scheduling surgery and all post-operative appointments.
• Maintain patient portal questions regarding scheduling and registration and contact patients back to schedule their requested appointments.

Skills

Customer service

Call center experience

Education

High School Diploma/GED

Job description

Minnesota Eye Consultants is proudly part of the Unifeye Vision Partners family. If you don’t see the right fit here, you can explore additional open roles across our partner practices within the UVP network.

Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments.

MN Eye Consultants is currently hiring for a full-time Surgery Scheduler within our Patient Access department.

This position is hybrid at Bloomington, Woodbury, Blaine, Minnetonka or Crosstown location. Travel is required at different locations during training. Starting pay for this position is $22.00/hour.

Summary:

The Surgery Scheduler is part of our scheduling call center and takes inbound calls from patients and customers. This position is responsible for the scheduling and registration of all clinic and surgery appointments, providing a positive impression of Minnesota Eye Consultants (MEC) and being knowledgeable in complex scheduling scenarios and insurance plans. This includes answering calls quickly, entering demographic information, scheduling appointments, and providing appointment instructions to patients.

Essential Duties and Responsibilities:

• Schedule surgical patients as assigned by management in a clinic setting.
• Monitor voicemails closely to ensure patient’s phone calls are answered in a timely manner.
• Complete patient registration via phone at the time of scheduling.
• Coordinate referrals for surgery by obtaining approval from providers and scheduling surgery and all post-operative appointments.
• Maintain patient portal questions regarding scheduling and registration and contact patients back to schedule their requested appointments.
• Receive and complete all tasks sent through the Electronic Health Records.
• Monitor Vital Interactions reminder calls and coordinate recalls.
• Complete RDR forms.
• Arrange co-surgeries and complex surgeries and procedures with external medical facilities.
• Maintain surgery cancellation list.
• Schedule interpreter services for clinic and surgery patients.
• Other duties as assigned.

Job Qualifications:

• High School Diploma/GED
• 1-2 years customer service experience, preferably within a call center environment
• Healthcare experience preferred
• Ophthalmology experience and/or surgery scheduling experience is a plus
• Paid Time Off (PTO)
• Holiday Pay
• 401K Retirement Savings Plan
• Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&DD, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
• Employee Assistance Program
• Employee Discounts

Benefits:

• Health Insurance (medical, dental, vision)
• Paid Time Off (PTO)
• Holiday Pay
• 401K Retirement Savings Plan
• Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&DD, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
• Employee Assistance Program
• Employee Discounts

About Us:

At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.

MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners!

Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Minnesota Eye Consultants is proud to offer patients convenient access to eye care across the Twin Cities. We have 5 locations, each with an onsite ambulatory surgery center (ASC).

9801 Dupont Ave S
ASC: Suite 100
Laser Procedures: Suite 120
Clinic: Suite 200
Bloomington, MN 55431

12501 Whitewater Drive (East Building)
Clinic: Suite 310
ASC: Suite 320
Minnetonka, MN 55343

7125 Tamarack Rd
Clinic: Suite 100
ASC: Suite 200
Laser Procedures: Suite 250
Woodbury, MN 55125