Surgery Patient Scheduler

Welia Health; Mora (MN); On-site; USD 28,000 - 39,000; Full time

Job summary

Welia Health in East Central Minnesota is seeking an organized scheduling specialist to coordinate surgery appointments, educate patients, and provide exceptional customer service. You will manage calls, triage inquiries, and enter orders into the EMR.

The role requires experience in scheduling surgical procedures, strong medical terminology, and proficient computer skills with databases, spreadsheets and word processing.

Qualifications

• Experience with scheduling surgical procedures.
• Strong working knowledge of medical terminology.
• Proficient computer skills and familiarity with using a database, spreadsheet, and word processing program.

Responsibilities

• Answer and triage patient phone calls, manage voicemail and email.
• Enter physician orders into the EMR.
• Coordinate scheduling of surgery, endoscopy, outpatient procedures, and related appointments.
• Support coordination of patient care between team members and departments.
• Complete standard patient forms as directed (FMLA, Short Term Disability, Workers Comp).
• Provide patients with information packets and documents per physician protocols.
• Communicate scheduling changes to staff and departments; maintain the surgery schedule.
• Prepare patient EMR and paper charts for upcoming procedures with orders and results.
• Provide clerical, keyboarding, and phone support for the department.
• Inform patients about pre- and postoperative instructions and registration.
• Participate in training and orientation of new staff.
• Act as back-up to other teams as assigned.
• Consider age-related factors when dealing with patients from neonates to geriatrics.

Skills

Surgical scheduling

Medical terminology

Computer literacy

Education

2-year technical college healthcare program

Tools

Database

Spreadsheet

Word processing

Job description

Summary

In collaboration with the Surgical Service Manager or Charge nurse, coordinates surgery scheduling, patient education and customer service.

Essential Duties & Responsibilities

include the following. Other duties may be assigned.

• Responsible for answering and responding to patient phone calls manage team voicemail and email and appropriately triage patient phone calls and forward them to the responsible party.
• Performs computer scheduling of patient appointments for surgery, endoscopy, and outpatient procedure. Coordinate’s scheduling of clinic, lab, imaging, outpatient, and rehabilitation appointments
• Responsible for supporting coordination of patient care between team members, other service line teams and/or other departments.
• Accurately enter physician's orders into electronic medical record.
• At direction of physician or other care providers, may complete standard (non-complex) patient forms such as FMLA, Short Term Disability, Workers Compensation, and other designated requests.
• As directed, provide patients with information packets and/or documents in accordance with physician protocols.
• Communicates with staff and departments regarding scheduling changes (i.e., add‑ons, cancellations, delays). Maintains the surgery schedule. Acts as the central focus forcommunication in the patient care unit for the members of the healthcare team, patients, and visitors.
• Prepares patient EMR and paper chart for upcoming scheduled surgical procedures including but not limited to physician orders, pre‑op History and Physical, Clinic note, and pertinent lab results.
• Provides keyboarding, computer, clerical, and phone support for department.
• Provides communication with patients regarding pre and postoperative instructions and registration.
• Actively participates in training and orientation of new staff.
• Acts as immediate back‑up to other teams within own service line, or back on to other service line teams, as assigned.
• Consider age‑related factors when dealing with patients ranging from neonates, pediatrics, adolescents, adults, and geriatrics. Applies knowledge of age‑related factors appropriately in accordance with professional standards and departmental policies & procedures.

Education and/or Experience

Experience with scheduling surgical procedures. Strong working knowledge of medical terminology. Proficient computer skills and familiarity with using a database, spreadsheet, and word processing program. Preferred graduate of 2 years technical college healthcare program with 1-2 years recent experience in healthcare or 5 years of equivalent recent experience in a healthcare setting.

Welia Health is an equal opportunity employer.

Additional Information

Salary: $19.96-$27.70 per hour, based on experience and qualifications.

Welia Health supports its employees with a competitive pay and a comprehensive benefits package designed to help you stay healthy, plan for the future, and balance work and life. The benefits available to eligible employees typically include:

Health & Wellness

• Medical insurance (with options including Health Savings Account and flexible benefits)
• Dental insurance
• Eye care discounts for you and your family
• Employee wellness resources and incentives
• Employee Assistance Program (confidential support for personal or work‑related issues)

Financial Protection & Retirement

• Employer‑paid life insurance and long‑term disability coverage
• Optional voluntary benefits
• 401(k) retirement plan with pre‑ and post‑tax options, employer contributions, and matching after vesting
• Access to Minnesota’s 529 college savings plan
• Identity theft restoration services

Time Off & Support

• Generous paid time off (PTO) for vacation, holidays, and rest (varies by position and hours worked)
• Tuition reimbursement to support continuing education

Additional Perks

• A close‑knit team culture and meaningful interaction with patients and community partners
• Opportunities to work with diverse healthcare providers
• The benefits of living and working in East Central Minnesota — affordable housing, beautiful surroundings, and strong community ties

For full details about the benefits package and eligibility, please visit the full benefits page at:Benefits – Welia Health