Surgery Coodinator

Advocate Health; Winston-Salem (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

Advocate Health in Winston-Salem, NC, seeks a Surgery Coordinator to coordinate and schedule surgical procedures, ancillary tests, and related patient services to ensure efficient operating room utilization.

As a liaison among physicians, patients, and insurance providers, the role requires strong organizational, detail-oriented, and multi-tasking abilities to manage complex schedules and patient needs.

Qualifications

• High school diploma or GED is required.
• Experience in office or clerical work preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Schedule and coordinate surgical cases with ancillary tests and arrangements.
• Suggest surgery times to physicians and ensure adequate space and time.
• Ensure proper scheduling in appropriate areas according to facilities and guidelines.
• Prepare patient reports for physicians and department.
• Maintain knowledge of scheduling software and related systems.
• Review future schedules to optimize OR utilization.
• Process incoming/outgoing surgery documents and forms.
• Guide patients on logistics, insurance submissions, and pre-certification.
• Coordinate patient accommodations and resources throughout the surgical process.

Skills

Independence & collaboration

Relationship building

Organizational skills

Communication skills

Education

High school diploma or GED

Tools

Cycare

Clinipac

McCormick-Dodge OR Scheduler

Job description

Surgery coordinator is responsible for coordinating and scheduling/posting surgical procedures, ancillary testing, and related patient services to ensure efficient operating room utilization. This role is a liaison among physicians, patients, insurance providers, requiring strong organizations skills, attention to details, and the ability to manage multiple priorities.

Required:

• High school diploma or GED equivalent
• 3 years of office or clerical experience or equivalent experience

Essential Functions

• Schedules and coordinates surgical cases with corresponding ancillary tests and arrangements by recognizing the differences between various types of procedures and differences between patients' needs within the same procedure.
• Recommends surgery times and dates to physicians to assure that adequate space and time is allowed for completion of the surgery based on knowledge of the procedure. Maintains a thorough understanding of the logistical requirements of each procedure and the individual needs of each physician.
• Assures that the scheduling of each surgical case is conducted and scheduled properly in the appropriate area based on knowledge of the facilities available in each room and within the guidelines established by each area and within their established timeframe.
• Prepares necessary patient reports for physicians and the department based on knowledge of the procedures performed.
• Maintains knowledge of all necessary computer programs used in the scheduling process that may include Cycare, Clinipac, McCormick-Dodge OR Scheduler, and other related systems.
• Reviews future schedules based on physicians' schedules to best utilize available operating rooms and makes recommendations to surgeons based on this information.
• Processes and reviews incoming and outgoing surgery-related documents and forms.
• Provides guidance to patients regarding the logistics of surgery; assists patients with insurance submissions, preliminary financial arrangements, and pre-certification with insurance companies. Makes necessary arrangements for patient accommodations and serves as a resource regarding all logistical aspects of the surgical process.
• Performs other duties incidental to the work described herein.

Skills & Qualifications

• Ability to work independently and collaboratively in a fast-paced, high-volume environment with an emphasis on accuracy and timeliness
• Ability to establish and maintain effective working relationships with patients, families, staff, and departments
• Strong organizational skills
• Strong oral and written communication skills

Work Environment

• Clean, well-lit, and comfortable office setting
• Moderate noise environment
• Subject to pressures and deadlines

Physical Requirements

• Frequent sitting
• Occasional standing and walking
• Occasional bending and reaching
• Frequent finger and hand dexterity
• Frequent talking, hearing, and seeing

Lifting Requirements

• Up to 20 pounds
• Up to 50 pounds
• Up to 100 pounds as required

This position requires strong attention to detail, exceptional organizational abilities, and the ability to effectively coordinate multiple priorities while supporting patients, providers, and care teams throughout the surgical scheduling and coordination process.