Surgery Center Coordinator

Kids Care Dental And Orthodontics; Lodi (CA); Hybrid; USD 63,039,000 - 71,635,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Flexible Spending Accounts (FSA)

401(k) retirement plan

Pet insurance

Job summary

Kids Care Dental & Orthodontics is hiring a Surgery Center Coordinator to join our team in a hybrid, full-time role across all KCDO locations. You will coordinate new patient visits, insurance benefits, and treatment scheduling while ensuring a friendly, family-focused experience for children and parents.

The position requires experience in a dental front office or oral surgery setting, strong communication skills, and comfort discussing financing options with families.

Qualifications

• Previous dental front office experience and/or oral surgery experience highly preferred.
• Knowledge of Dentrix or Planet DDS Denticon a plus.
• Clinical sales experience preferred.
• Experience giving technical or clinical presentations in treatment presentations.
• Requires strong financial acumen; experience discussing payment options and financing terms.
• Able to maintain confidentiality and demonstrate discretion.
• Must love working with children and provide excellent customer service.
• Clean, neat professional appearance and strong organizational skills.
• Strong communication skills; team player who can multitask.
• Must be proactive, reliable and punctual.

Responsibilities

• Call new patient consults two days in advance to ensure receipt of information and answer questions.
• Prepare insurance benefit information for each patient prior to visit.
• Greet families in a polite and professional manner.
• Provide consultations in a private area for parent questions.
• Make all financial arrangements per company guidelines.
• Set up initial treatment appointment and follow up on treatments.
• Review schedule daily/weekly/monthly and manage open times.
• Communicate scheduling needs with CPMO and doctors as needed.
• Submit pre-authorizations when applicable.
• Thank referrals from Kid's Care doctors.
• Maintain confidentiality of business and patient information.
• Perform other duties as needed by Kids Care Dental & Orthodontics.

Skills

Dental front office

Oral surgery exposure

Customer service

Communication skills

Tools

Dentrix

Planet DDS Denticon

Job description

Kids Care Dental & Orthodontics is looking for an amazing Surgery Center Coordinator to join our awesome team!About UsAt Kids Care Dental & Orthodontics we don’t just care for smiles, we create them. We believe that when kids grow up enjoying their dental visits, they’re more likely to develop healthy habits for a lifetime. At KCD&O, we’ve set up a different kind of dental practice that delivers fun, not fear.Kids Care Dental & Orthodontics is a northern California based practice that offers comprehensive services including preventive dental care, orthodontics and oral surgery for every gap-toothed, mischievous, silly, giggly smile. Our company mostly sees private-pay, DentaQuest, Healthnet, and PPO insured patients in beautiful private offices.We’re looking for team members who love working with children and who embody our culture and mission to give every kid a healthy smile. Our staff exhibits a culture of being honest, playful, lighthearted, approachable, hardworking, and compassionate individuals. If you bring positive energy and enjoy making a difference in children’s lives, you may be a great fit for our team.The RoleThe primary duty of the Surgery Center Coordinator is to be an integral part of the practice team and consistently deliver the most memorable and fun service experience possible for every family, every day in every office with a special focus on the new patient experience. The Surgery Center Coordinator is responsible to make sure the parents' questions are answered and that they understand the benefit of completing the suggested treatment.Title: Surgery Center CoordinatorReports To: Surgery Business ManagerPosition Status: Full-timePay Range: $22 - $25/hourLocation: All KCDO locations - HybridThe Essential Job ElementsCall new patient consults two days in advance to make sure they received all information and answer any questionsPrepare all insurance benefit information for each patient prior to the visitGreet family in a polite and professional mannerProvide consultation in a separate area giving parent privacy and opportunity to ask questionsMake all financial arrangements per company guidelinesSet up initial treatment appointmentFollow up on all scheduled treatments and advice doctors of statusReview schedule daily, weekly and monthly and use grides to fill open treatment timesCommunicate weekly with the CPMO about any scheduling concerns (i.e. consults back log, shortage of appointments)Communicate with doctors on a regular basis about any important developmentsSubmit pre-authorizations if applicableThank non - Kid's Care Dental doctors for referralsMaintain confidentiality of business and patient informationPerform other duties/assignments as needed by Kids Care Dental & Orthodontics.The ScheduleThe typical surgery center schedule is Wednesday - Friday, 6:30AM - 3:30PM, with some Mondays, Tuesdays, and Saturdays. This position requires availability to work at least 2 Saturdays per month. The office hours and schedules may vary by location and business need. Specific shifts will be based on the needs and operating hours of your assigned work location.The Benefits and PerksEligible employees may participate in our comprehensive benefits program, which includes medical, dental, and vision coverage, life insurance, Flexible Spending Accounts (FSA), pet insurance, and a 401(k)-retirement savings plan to help support their health, well-being, and financial future.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required.Previous dental front office experience and/or oral surgery experience highly preferredKnowledge of Dentrix or Planet DDS Denticon a plusClinical Sales Experience preferredExperience giving technical or clinical presentations in treatment presentationsRequires strong financial acumen; experience discussing payment options, financing terms and overall comfort having sensitive financial conversationsAble to exercise good judgement and keep confidential information with discretionMust love working with childrenExcellent customer service skillsClean, neat professional appearanceA self-starter with superb organizational skills, attention to detail, with the ability to multitaskStrong communication skills are a MUST (verbal and written)Requires a team player who can work independently; is proactive, reliable, punctual, able to prioritize tasks and manage timeAbility to work in a fast-paced environment, supports the office culture, and stays strong under pressureMust be able to learn quickly and have a strong desire to grow professionallyAll KCD&O associates are expected to demonstrate our core values ofKnowledge, Curiosity, Dependability & Ownership