Surety Quality Leader — Client Delivery & QA

WTW; Hartford (CT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Retirement Benefits

Paid Holidays and Leave Benefits

Job summary

WTW is seeking a dedicated professional to manage the SuretyNexus Quality team in Hartford, Connecticut. The role focuses on ensuring KPIs and SLAs are met while fostering strong relationships with clients. Key responsibilities include team management, client communication, and quality assurance on deliverables.

Ideal candidates will have excellent communication skills and a strong customer-oriented mindset. Benefits include comprehensive health plans and retirement benefits. Employment-based visa sponsorship is not offered for this position.

Qualifications

• 1-3+ years insurance industry experience related to servicing accounts is a plus.
• Strong customer service, presentation, and organizational skills are essential.
• Acquire and maintain P&C License within 90 days of employment.

Responsibilities

• Oversee the SuretyNexus Quality team to ensure KPIs are met.
• Communicate effectively with clients and team members.
• Assist in on-boarding and training team members.

Skills

Attention to detail

Verbal communication

Written communication

Customer service skills

Organizational skills

Education

Insurance industry experience

P&C License

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Epic

Tinubu

Job description

WTW is seeking a dedicated professional to manage the SuretyNexus Quality team in Hartford, Connecticut. The role focuses on ensuring KPIs and SLAs are met while fostering strong relationships with clients. Key responsibilities include team management, client communication, and quality assurance on deliverables.

Ideal candidates will have excellent communication skills and a strong customer-oriented mindset. Benefits include comprehensive health plans and retirement benefits. Employment-based visa sponsorship is not offered for this position.