Quality Auditor

WTW; Hartford (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Job summary

Willis Towers Watson is seeking a Quality Auditor to join our Account Management team in Hartford. You will audit all transactions in the Surety Service Center, maintain accuracy, and collaborate with client decision makers to review deliverables per SLAs and SOPs.

You will mentor new hires, support Assistant Client Services Specialists, and contribute to written reports and analyses for management. Strong communication, organization, and MS Office skills are essential.

Qualifications

• :Strong attention to detail.
• :Excellent verbal and written communication.
• :Ability to obtain licenses within 90 days of employment.
• :Ability to work independently and in a team setting.
• :Strong customer service, presentation and organizational skills.
• :Proficiency with Microsoft Office (Excel, Word, Outlook).
• :1–2+ years insurance industry experience servicing accounts.
• :Experience with Surety in an insurance brokerage environment.
• :Maintain a 99+% quality score in production.
• :Experience using Epic and Sure Path.

Responsibilities

• :Audit all transactions processed in the Surety Service Center.
• :Maintain a high level of accuracy and strong knowledge of surety bond transactions.
• :Build relationships and work with client decision makers; review client deliverables per SLAs and SOPs.
• :Complete various administrative tasks.
• :Mentor new hires and support Assistant Client Services Specialists.
• :Prepare written correspondence, reports and analysis for management.
• :Communicate effectively with clients, Client Managers and team members.
• :Participate in internal and external meetings; maintain client confidentiality.
• :Provide day-to-day transaction support as needed.

Skills

Attention to detail

Communication skills

Licensing within 90 days

Teamwork

Customer service

Microsoft Office

Insurance industry experience

Surety / insurance brokerage

Quality assurance

Epic & Sure Path

Tools

Epic

Sure Path

Job description

Description
Quality Auditors are integral members of our Account Management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Towers Watson clients and prospects. You will be required to work Monday 0 Friday from 9:00 AM 6:00 PM.

Description
Quality Auditors are integral members of our Account Management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Towers Watson clients and prospects. You will be required to work Monday 0 Friday from 9:00 AM 6:00 PM.

The Role
In this role you will be responsible for auditing all transactions that are processed in the Surety Service Center. You will be responsible for maintaining a high level of accuracy and a strong knowledge of surety bond transactions. This will involve building relationships and working closely with client-decision makers, reviewing executed deliverables on our client’s behalf in accordance with our service level agreements and standard operating procedures and completing various administrative tasks. You must also be able to mentor new hires and provide support to Assistant Client Services Specialists.

• Duties include, but are not limited to:
• Ability to accurately audit surety bonds based on the specific instructions of the client and/or Client Manager as communicated
• Ability to understand and interpret the information presented in a bond request
• Assist with resolution of client/carrier accounting issues
• Prepare written correspondence, reports and analysis as needed for management
• Communicate effectively with clients, Client Managers and other team members
• Participate in internal and external meetings
• Maintain client confidentiality
• Mentor new hires and provide on-going feedback
• Provide support to Assistant Client Services Specialists in their day-to-day transactions as needed

Qualifications
The Requirements

• Strong attention to detail
• Excellent verbal and written communication skills
• Ability to obtain any necessary licenses within 90 days of employment
• Ability to work independently and in a team setting
• Strong customer service, presentation and organizational skills
• Working knowledge of Microsoft Office including Excel, Word, and Outlook
• 1-2+ years insurance industry experience related to servicing accounts
• Experience working with Surety, including in an insurance brokerage environment
• Achieve and maintain a 99+% quality score in production
• Experience working with Epic and Sure Path

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets