Surety Account Manager

IAT Insurance Group; Philadelphia (Philadelphia County); Hybrid; USD 24,521 - 51,453; Full time

Benefits offered by this job

26 PTO Days + 12 Company Holidays

7% 401(k) Company Match

Healthcare and Wellness Programs

Educational Assistance Program

Mentorship Program

Job summary

IAT Insurance Group is seeking a Surety Account Manager who will provide customer service and support to underwriters, agents, and clients. The role is based in either Scottsdale, AZ, or Norristown, PA, and includes a hybrid work schedule.

Applicants must have a High School Diploma and at least 3 years of experience in insurance or finance. The position offers a range of compensation benefits including a base salary, performance bonuses, and extensive training opportunities.

Qualifications

• 3+ years of experience in the insurance or finance industry.
• Knowledge of underwriting support processes and procedures.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide customer service and support to underwriters and clients.
• Process account setups, renewals, endorsements, and cancellations.
• Generate and distribute reports to management.
• Respond to internal and external inquiries regarding bond-related matters.

Skills

Effective written and verbal communication skills

Problem-solving techniques

Strong organizational skills

Detail oriented

PC skills

Basic accounting experience

Education

High School Diploma

Bachelor's degree (preferred)

Job description

IAT Insurance Group's Surety Business Unit has an immediate opening for Surety Account Managers from our Scottsdale, Arizona or Norristown, Pennsylvania location. This role will provide overall day to day customer service and support to Underwriters, Agents, Principals. Acts as a liaison between the organization and clients, working closely with both entities to ensure needs are being met. This role works a hybrid schedule that requires working from the office Monday through Wednesday, with the option of working remotely Thursday and Friday.

Responsibilities

• Account creation for new principals, including OFAC checks and credit reports.
• Process premium and entry of bonds, determining the ratings and class coding.
• Process renewals, endorsements, and cancellations in line with bond forms and contract terms.
• Maintain account principal and bond files; may request updates from Agents.
• Audit Agent bond logs and follow up with agents resolving any gaps or problems.
• Set up Status reports for bonds when applicable and follow up with agents or owners to ensure completion.
• Generate and distribute monthly reports to Regional Managers and or Underwriters.
• Research and respond to agents and internal billing team to resolve invoicing discrepancies.
• Answers and processes internal information requests from a variety of internal functions (Legal, IT, licensing, RM's and other HO departments etc.).
• Respond to client and company requests for action and information on any bond-related matter. Review and analyze issues in collaboration with Producers, and appropriate Support Department personnel. May be escalated to Ex. AM.
• Call or email agents about unpaid bonds, Work with RM on over 90 reports and outstanding balances with agents.
• Assist/advise underwriters of Ratings per state and bond type and rules and provide quotes to Agents (might be a higher-level admin function).
• Performs other duties as assigned.

Qualifications

Must Have

• High School Diploma required
• Equivalent education and experience would be 3+ years of experience in the insurance or finance industry
• Basic Accounting experience
• Knowledge of Underwriting support processes and procedures, basic mathematics and problem-solving techniques
• Strong keyboarding skills
• Effective written and verbal communication skills used for interaction with all levels of associates and/or external sources in a variety of settings
• Strong PC skills required
• Must be detail and action oriented
• Must be an effective problem solver
• Ability to work in fast-paced and deadline-driven production environment
• Strong critical thinking skills
• Strong organizational skills with ability to set and maintain priorities
• Ability to adapt to change
• To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes

Preferred To Have

• Bachelor’s degree
• Surety Bond Underwriting support experience

Compensation

Please note, the hourly range for this role is $17.80 - $37.35. Actual salaries will vary based on factors such as a candidate’s qualifications, skills, competencies, and geographical location related to this specific role. The total compensation will include a base salary, performance-based bonus opportunities, 401(K) match, profit-sharing opportunities, and more.

Benefits

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Hybrid work environment
• Numerous training and development opportunities to assist you in furthering your career
• Healthcare and Wellness Programs
• Opportunity to earn performance-based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.