Manager of Support Services

spectrumhealth; Taylor (MI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay via Payactiv

Discounts directory & identity theft/保

Job summary

Corewell Health seeks a senior leader to plan, organize, and direct Support Services operations across multiple locations, including ambulatory sites in the service area. This role ensures high-quality service delivery to patients, visitors and staff, with responsibilities in compliance, fiscal management, resource allocation, and performance improvement.

Collaboration with other departments is essential. The role includes budgeting, policy development, and maintaining standards of care while

Qualifications

• Bachelor's degree or equivalent in Healthcare Management, Business or related field is required or equivalent experience.
• 5 years of relevant experience leading environmental service and/or nutrition services teams in the health care industry is required.
• Supervisory experience is required.
• Skills, knowledge, abilities typically gained through related experience are required.
• CDM certification (CBDM) with 1 1/2 years of experience is required.

Responsibilities

• Manages those who schedule, assign and distribute work among department employees, ensuring timely and accurate completion.
• Establishes and communicates quality standards for designated services and programs and implements procedures to measure them.
• Oversees Nutrition Services responsibilities including menu preparation, procurement, storage, inventory, and compliance with dietary guidelines and HACCP.
• Designs, implements and maintains policies and procedures reflecting regulatory guidelines.
• Oversees Environmental Services, inspecting facilities and coordinating supplies and equipment.

Skills

Leadership

Regulatory knowledge

Quality standards

Communication

Education

Bachelor's degree in Healthcare Management, Business or related field

CRT-Dietary Manager, Certified (CDM)

Job description

Job Summary

Plans, organizes and directs the operations of Support Services departments at multiple locations, including ambulatory locations in our service area. Support Services may include two or more of the following departments: Environmental Services, Nutrition Services, patient transport, linen, guest services, gift shops or hospitality. This position ensures the delivery of high-quality services to Corewell Health patients, visitors and employees. Key responsibilities include regulatory compliance, fiscal management, resource allocation, standards of care, performance improvement and collaborative relationships with key stakeholders at locations of oversight. This role will frequently collaborate with other departments to ensure the success of the organization and Support Services.

Essential Functions

• Manages those who schedule, assign and distribute work among department employees. Ensures department work assignments are completed in a manner that is accurate and timely.
• Establishes and communicates appropriate quality standards for designated services and programs. Implements procedures for measuring quality standards.
• Nutrition Services: Provides for the delivery of nutritious and appetizing meals to patients, retail area and catering patrons, and employees by coordinating the preparation of menus; the purchasing, storage, receiving and inventory of all food and supplies; determining correct methods of preparation to provide nutritional meals; coordinating meal schedules; and providing meal service in accordance with State and Federal guidelines, the Joint Commission, Hazard Analysis and Critical Control Points (HACCP) and Public Health Department.
• Designs, implements and maintains policies and procedures for Support Services which reflect compliance with corporate, best practice and regulatory guidelines.
• Environmental Services: Inspects and evaluates physical condition of hospital. Recommends painting, repairs, furnishing, relocation of equipment. Arranges for supply of housekeeping materials, equipment and related items necessary to permit the proper performance of housekeeping services.
• Facilitates the training and continuing education of employees. Provides direction and support to subordinate employees to ensure effectiveness and efficiency. Selects, trains, develops, and evaluates subordinates and initiates personnel actions in accordance with departmental policies and organization philosophy.
• Develops, implements, and maintains departmental annual operating budgets, ensuring that operations are managed within established guidelines.

Qualifications

• Required Bachelor's Degree or equivalent (or equivalent education and experience) in Healthcare Management, Business or related field
• 5 years of relevant experience Leading an environmental service and/or nutrition services team in the health care industry Required
• Supervisory experience Required
• Skills, knowledge, abilities typically gained through related experience Required
• CRT-Dietary Manager, Certified (CDM) - CBDM Certifying Board for Dietary Managers RNCs 1 1/2 Yrs required

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 10 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 10 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Driving: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Taylor Hospital - 10000 Telegraph Rd - Taylor

Department Name

EVS Transport and Linen Leadership CHE - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

40

Days Worked

Monday-Friday

Weekend Frequency

Variable weekends

Corewell Health is committed to providing a safe environment for our team members, patie