Supv, support services

Corewell Health; Dearborn (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

On-demand pay

Discounts directory

Identity theft protection

Retirement with company match

Drug-free workplace

Job summary

Corewell Health in Dearborn seeks a Service Leadership professional to supervise daily workflow across Nutrition, Environmental Services, Patient Transport and Hospitality operations. You will mentor staff, support scheduling, and help with performance development while ensuring policy adherence and high-quality service for patients and staff.

Responsibilities include data collection, process improvement, and acting as a resource to customers and the health care team, with emphasis on building a

Qualifications

• High School Diploma or equivalent is required.
• Associate’s degree preferred.
• 3 years of relevant service-line experience required.
• 2 years of leadership experience required.
• 1 year of relevant customer service experience required.
• BLS (AHA/ARC) certifications required or CFP certification preferred.

Responsibilities

• Supervise daily activities to ensure policy adherence and quality service.
• Assist in staff scheduling and payroll verification to manage overtime.
• Interview, hire, train, evaluate, reward and discipline employees.
• Act as a customer advocate and communicate service issues to leadership.
• Develop data collection and action plans related to area of responsibility.

Skills

Leadership

Customer Service

Communication

Supervision

Payroll

Education

High School Diploma or equivalent

Associate’s Degree or equivalent

BLS Certification (AHA/ARC)

CFP Food Protection Manager

Job description

Job Summary

Provides Customer Service focused leadership by maintaining shift accountability through the supervision of workflow for support services departments including Nutrition/Environmental services, Patient Transport and Hospitality Technician operations. Assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issues Mentors and guides employees in their current role and professional growth, provides consistent and continuous input regarding employee performance. Communicates, collaborates and acts as a resource to customers, employees, management and other members of the health care team with regard to any care issues within scope.

Essential Functions

• Assumes shift accountability for supervising the daily activities of team members to ensure consistency with current policies, procedures, protocols and standards. Makes suggestions for change and provides input into policies, procedures, and goals.
• Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTE’s are managed through payroll verification.
• Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues.
• Assists in the development / data collection / analysis / action plan related to area of responsibility.

Qualifications

• Required High School Diploma or equivalent
• Preferred Associate’s Degree or equivalent
• 3 years of relevant experience Related experience in one or more of the service lines that will be managed Required
• 2 years of relevant experience Leadership Required
• 1 year of relevant experience Customer Service Required
• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required
• CRT-Basic Life Support Instructor (BLS INSTR) - ARC American Red Cross 90 Days preferred Or
• CRT-Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association 90 Days preferred
• CRT-Accredited Food Protection Manager, CFP - ANSI National Accreditation Board ANSI National Accreditation Board 90 Days required

Physical Demands

• Pallet to Waist (6” from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 5 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 10 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Frequently
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Seldom
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Squat: Seldom
• Stair Climbing: Seldom
• Crawling / Kneeling: Seldom
• Driving: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently
• Visual Acuity: Seldom
• [None = No; Seldom = Yes]: Seldom

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Dearborn Hospital - 18101 Oakwood Blvd - Dearborn

Department Name

EVS Transport and Linen Leadership CHE - Corporate

Employment Type

Full time

Shift

Evening (United States of America)

Weekly Scheduled Hours

40

Hours of Work

9a-5:30p

Days Worked

Monday-Friday

Weekend Frequency

Variable weekends

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.