Supv, Registration

Wakemed; Morrisville (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

WakeMed, a leading health system in North Carolina, seeks a Supervisor to oversee the centralized registration team within WakeMed Physician Practices. The role ensures accurate and timely data collection for all patient types, while guiding staff and maintaining compliance with policies and regulations.

The Supervisor will design and optimize processes, provide leadership to registration staff, and step in to cover various registration segments as needed to support hospital services and patient

Qualifications

• High School Diploma or Equivalent required.
• Associate's Degree in Business Administration preferred.
• 3 years patient registration experience required.
• Leadership experience preferred.

Responsibilities

• Lead an assigned department of registration professionals and provide staff direction.
• Ensure accurate, timely data collection and processing of patient information across services.
• Coordinate coverage and leadership for all segments of registration as needed.
• Support compliance with policies and regulatory requirements and contribute to performance improvements.

Skills

Patient registration

Leadership

Data collection

Staff training

Education

High School Diploma or Equivalent

Associate's Degree in Business Administration

Job description

Overview

The Supervisor position within the WakeMed Physician Practices centralized registration division, is responsible for the accurate, timely and thorough data collection and processing of patient information for all patient types who access services in the WPP practices. Each supervisor may have a specialized location or area of responsibility utilizing varying methods of patient registration depending on organizational needs. Each supervisor must have a working understanding of all steps in the process for two primary reasons: 1) To design, build, maintain and improve their own department to support the other interdependent departments and 2) To provide coverage and leadership to all segments of registration when requested. The preparation of the patient to receive services at WakeMed requires that registration collect all required information patient information, financial/coverage information and clinical information to meet the needs of the patient and the provider. Registration supervisors must execute such that the patient is financially cleared for services, appropriate referrals are made for financial viability of the visit and data is collected to support corporate initiatives such as meaningful use, quality of and reimbursement, and patient satisfaction. The supervisor must understand, support and implement the guiding vision and policies of WakeMed Health & Hospitals, the regulatory requirements of state and federal entities and the tenets of accreditation and professional access services organizations. The supervisor is responsible for the leading an assigned department of registration professionals by providing the staff direction, education, training and guidance. The supervisor will be called upon to perform direct access activities when deemed necessary. In order to lead, provide direct services and more important, to create/plan/evaluate the supervisor must demonstrate a high level of expertise about the detailed responsibilities of the staff and departments procedures and policies. The supervisor must be able to lead the assigned department such that key performance indicators are met or exceeded.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required - And Associate's Degree Business Administration Preferred

Experience

3 Years Patient Registration Required - And Leadership Preferred