Patient Access Supervisor

Jefferson Health; Cherry Hill Township (NJ); On-site; USD 75,000 - 105,000; Full time

Job summary

Jefferson Health in New Jersey seeks a Patient Access Supervisor to oversee daily registration activities and ensure staffing coverage and regulatory compliance. You will promote a positive patient experience while supervising staff performance and onboarding new hires.

The role requires strong communication, leadership, and problem-solving skills, with 2+ years in patient registration and 3+ years supervising in a healthcare setting.

Qualifications

• Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements
• Proficient with computers and Microsoft Office; familiar with EHR applications such as EPIC and Cerner
• Excellent written and oral communication; strong problem solving and decision-making in complex situations
• Excellent leadership and interpersonal skills; strong quality assurance and critical thinking abilities
• Supervisory experience in a physician practice or hospital setting is required
• Minimum of 2 years of patient registration experience; 3 years of supervisory experience

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with Jefferson values
• Maintains staffing schedules and coverage with minimal overtime
• Manages on-site operations including payroll, attendance, downtime support, and deposits
• Responds to patient complaints or stakeholder concerns and seeks process improvements
• Participates in interviewing and hiring; assists in onboarding and training of new hires
• Provides constructive communication to service delivery areas and escalates issues timely
• Appraises staff performance and mentors staff; tracks time and attendance for compliance
• Projects a professional demeanor and fosters a positive department attitude
• Ensures regulatory and compliance requirements are met and adheres to protocols
• Aims to meet individual and team performance metrics; completes staff quality assurance reviews

Skills

Patient registration knowledge

Third-party insurance coverage

Microsoft Office

Epic

Cerner

Communication skills

Leadership

Problem solving

Quality assurance

Critical thinking

Education

Associate’s degree in healthcare or business admin

Tools

EPIC

Cerner

Microsoft Office

Job description

Overseys the daily registration functions within Patient Access’s scope of work. Ensures the operational unit is staff appropriately. Promotes a positive patient experience for patients and families. Demonstrates strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. Supervises efficient and compliant registration processes ensuring regulatory and compliance requirements including adherence to departmental and institutional protocols. Prioritizes responsibilities to complete daily work requirements, resolves departmental and patient problems as needed and monitors key performance metrics to ensure goals are achieved.

Job Description

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Maintains staffing schedules including timely responses to requests for time off. Manages resources to ensure all vacancies are covered with minimum or no overtime. Ensures the necessary coverage for the smooth and efficient operation of the department
• Manages on-site operations including MyTime payroll & attendance, downtime support and deposit reconciliation. Adheres to established project deadlines and budgetary limitations.
• Responds to all patient complaints or stakeholder concerns. Consistently identifying ways to improve registration processes.
• Participate in interviewing and hiring new employees. Shares in the education and training of new hires. Monitors new employee onboarding to ensure new hires are fully trained and competent in their roles and responsibility
• Provides constructive communication to service delivery areas, as needed. Escalating issues to Patient Access Leadership timely.
• Appraises staff performance, addresses complaints and resolves issues that may arise, and acts as a mentor for staff. Manages and tracks staff’s time and attendance for compliance
• Demonstrates a professional demeanor with patients, families, coworkers and leadership by consistently fostering a positive attitude in the department
• Ensures regulatory and compliance requirements are met; comply with departmental and institutional protocols
• Achieves individual and team performance metrics.
• Completes staff quality assurance reviews. Completes staff’s annual performance evaluation providing feedback on staff member’s performance and achievement of annual goals to the Regional Manager

Competencies (Knowledge, Skills, and Abilities Required)

Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements

Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner

Excellent written and oral communication skills Requires the use of problem solving and decision-making skills in a variety of complex situations

Excellent leadership and interpersonal skills Strong quality assurance and critical thinking skills are necessary for this role

Minimum Education and Experience Requirements:

Associate’s degree in healthcare or business admin required or in lieu of degree a minimum of 5 years of work experience in a physician office/practice, hospital setting, healthcare insurance provider or other healthcare relevant experience

AND

Minimum of 2 years of patient registration experience required

Minimum of 3 years of supervisory experience in a physician practice or hospital environment, healthcare insurance provider or other healthcare relevant experience required.