Supv-Physician Practice

Reid Physician Associates, Inc.; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Reid Health is seeking a Practice Supervisor to lead the physician practice operations, ensuring efficient services for patients, physicians and staff. You will implement goals, policies and systems for the assigned practice and enforce adherence to the established standards.

The role emphasizes compliance, staff development, and daily performance in scheduling, patient flow, and revenue processes, with a focus on quality and patient satisfaction.

Qualifications

• Education required: Associate degree or better in health admin or related field.
• Experience in health care practice supervision is preferred.
• Strong leadership and interpersonal skills for staff coordination.

Responsibilities

• Supports and adheres to Commitment to Excellence goals in Clinical Quality, Service Quality, Community Value and Business Literacy.
• Focuses on patient satisfaction by identifying and acting on opportunities for improvement.
• Follows HIPAA guidelines to prevent unauthorized disclosure of PHI.
• Understands Compliance and Regulatory issues regarding employed physician practices.
• Ability to learn and navigate network EMR.
• Manages staffing schedules and timekeeping with Kronos Scheduler and Timekeeper.
• Manages daily operations by monitoring schedule and patient flow, addressing issues as they arise.
• Directs hiring, performance appraisals, promotions, transfers and vacation schedules.
• Communicates office status to physicians, staff and Clinical Supervisor/Manager.
• Evaluates performances and recommends merit increases and disciplinary actions.
• Ensures job descriptions and payroll practices are implemented.
• Supervises financial reconciliation and reporting functions.
• Maximizes collections by ensuring timely filing of claims and monitoring reimbursements.

Skills

Leadership

Staff scheduling

Kronos Scheduler

Timekeeper

EMR navigation

Communication

HIPAA compliance

Education

Associate degree in health administration

Bachelor’s degree in health administration

Tools

Kronos Scheduler

Timekeeper

EMR system

Job description

Supv-Physician Practice 6081 RHPA- Reid Family Health Center Schedule: Day Shift. 40 hours weekly. 8:00am – 5:00pm Type additional details specific to position and/or department.

About the Position The Practice Supervisor is responsible for exercising leadership and management responsibility over all functions within this management portfolio ensuring efficient services that are designed to meet the needs of patients, physicians, the public and staff. The practice supervisor assists with implementing, communicating and training to the established goals, objectives, policies, procedures and systems for the assigned practice and ensures adherence for efficient and effective practice management.

Overview of Responsibilities

• Supports and adheres to Commitment to Excellence goals in Clinical Quality, Service Quality, Community Value and Business Literacy. Responsible for ensuring hard wires are implemented and followed.
• Focuses on patient satisfaction by identifying and acting on opportunities for improvement.
• Follows the RHPA guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Understands Compliance and Regulatory issues regarding employed physician practices.
• Ability to learn and navigate network EMR.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the Reid Health Mission.
• Maintains established RHPA Provider Network policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Manages staffing schedules and timekeeping with Kronos Scheduler and Timekeeper.
• Manages the daily operations of the office by monitoring the schedule, the patient flow, and addressing any problems that arise during the day. Independently makes decisions that affect the daily operations of the practice.
• Establish major schedules, task assignments and allocation of manpower, space and equipment to ensure a positive daily workflow and conformance with commitments for assigned clinics/practices.
• Direct various personnel functions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules.
• Functions as a liaison between staff and physician.
• Provides effective and timely communication of office status to physicians, staff and Clinical Supervisor/Manager.
• Provides direction and orientation as required to clinic’s office staff to ensure the practice meets planned statistical targets, productivity standards, quality and risk requirements, and patient satisfaction goals.
• Evaluate performances and recommends merit increases, promotions and disciplinary actions in a timely manner. Interviews and recommends hiring and termination of staff in accordance with approved policies.
• Ensures the effective implementation of job descriptions, personnel policies and payroll practices.
• Supervises and/or performs financial reconciliation process, analysis and reporting functions.
• Ensures all deposit logs and clinical logs are submitted within designated timeframes.
• Maximizes collections and reimbursements by ensuring that claims are filed correctly and in a timely fashion. Monitor insurance reimbursements. Negotiate payment arrangements when appropriate.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

• Education Required: Associate degree in health administration, business administration, management and organizational development, or equivalent. Five (5) years of relevant practice or supervisory experience will be considered in lieu of degree.
• Education Preferred: Bachelor’s degree in health administration, business administration, management and organizational development, or equivalent.
• Experience Required: Minimum of 3 years of experience in a health care practice supervisory position.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you. Reid Health's inpatient hospital is a 189-bed, regional referral center with a Level lll Trauma Center and a Primary Stroke Center designation. Reid Health's outpatient services include more than 40 specialties and sub-specialties throughout an eight-county service area. With more than 3,100 employees, 100 volunteers, and 170 healthcare clinicians on staff, Reid Health believes in wholeness -- in body, mind, and spirit. The minute you step through Reid's doors, you'll be surrounded by friendly faces. Each of our employees plays an important role in the friendly and caring environment we call Reid Health. It's more than a place to work. Reid team members are involved in and care for our community, fostering a sense of belonging and camaraderie. They are the reason our patients feel safe and cared for. And they are the reason Reid Health is ranked among the best in quality care. Reid Health is looking to add to its family with service-minded individuals like you. Whether you come from a clinical background or simply want to work in an environment that allows you to pursue your passions of service to others, we have opportunities for people just like you. Find yourself at Reid Health.

If you are unable to find an open position you are interested in today, please consider Introducing Yourself so that we may reach out to you in the future.

Daycare, Doordash, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022 Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Reid Health. Therefore, Reid Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, gender identity, veteran or military status, genetic information, or any other factor protected by law. This applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Employment with Reid Health is on an 'at-will' basis. This means that either you or Reid Health may terminate the employment relationship at any time, with or without cause, and with or without notice. Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. Please be aware: Across the country there has been an increase in job offer scams. Reid Health has taken measures to protect ourselves from this. Our hiring practices do require face to face interviews and on-site visits prior to offers of employment.