Phlebotomy Technician-Lead

Reid Hospital & Health Care Services, Inc.; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Daycare

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Daily Pay

therapy dogs

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Forbes rated Best Places to Work 2022

Job summary

Reid Health is seeking a Phlebotomy Technician-Lead to supervise phlebotomy operations and staff scheduling. The role requires strong leadership, staff development, and expertise in blood collection and labeling to maintain preanalytical integrity.

The Lead will coordinate training, participate in interviewing and selection, and ensure adherence to safety and performance standards across shifts. A flexible, service‑minded approach is essential to drive patient experience and outcomes.

Qualifications

• Education Required: High School Diploma or equivalent
• Experience Required: Two (2) years’ experience as a certified phlebotomist
• Phlebotomy Certification Required

Responsibilities

• Directly responsible for addressing personnel issues to ensure efficient laboratory workflow.
• Resolves personnel problems and investigates personnel complaints.
• Prepares training material for new hires and students and coordinates training.
• Works with lab leadership team to develop competencies for Phlebotomy.
• Maintains personnel training and files.

Skills

Leadership

Staff management

Training

Communication

Customer service

Education

High School Diploma or equivalent

Phlebotomy Certification

Tools

Kronos

Job description

Phlebotomy Technician-Lead 3645 Phlebotomy Schedule: Day Shift. 40 hours weekly. 8:00am – 5:00pm Type additional details specific to position and/or department.

About the Position

Medical professionals who work within a clinical laboratory, collecting blood and samples from patients and adequately identifying, labeling and maintaining their preanalytical integrity prior to laboratory testing.

Overview of Responsibilities

• Maintains skillset as referenced in JD-LAB-2.
• Directly responsible for addressing personnel issues to ensure efficient laboratory workflow.
• Serves as a resource to any staff member for personal inquiries and escalates issues appropriately.
• Resolves personnel problems and investigates personnel complaints.
• Approves time off, including PTO and FMLA, and scheduling requests, including writing of schedules.
• Works with manager to fulfill on-call responsibilities.
• Maintains competency in Kronos (payroll), including tracking attendance and schedule input.
• Participates in new employee interview and selection process.
• Works in staffing to maintain competency and ensure coverage.
• Communicates regularly with all laboratory staff through written and verbal means.
• Prepares training material for new hires and students and coordinates training.
• Works with lab leadership team to develop competencies for Phlebotomy.
• Maintains personnel training and files.
• Responsible for timely, tactful reporting of personnel and policy concerns to the appropriate manager.
• Assists manager in training and competency assessment of technical staff.
• Looks for opportunities to recognize staff and celebrate successes.
• Notifies management of employees for potential corrective action.
• Submits employee peer evaluations to manager.
• Responsible for the coordination of laboratory services and workflow, including staff and supplies to assure consistent and appropriate patient care.
• Responsible for driving the patient experience by:
  • Functioning as a role model
  • Utilizing customer service skills
  • Managing patient/clinician concerns
  • Holding self and staff accountable
  • Collaborating across all shifts
  • Communicating in a constructive, pleasant, and professional manner
  • Remaining calm and working effectively in stressful situations, using good judgement and tact
  • Coaching or intervening when performance needs improvement
  • Remaining flexible with alterations in work assignments
  • Ensuring a safe environment for staff by enforcing safety policies and proper

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

• Education Required: High School Diploma or equivalent
• Education Preferred: None
• Experience Required: Two (2) years’ experience as a certified phlebotomist
• Experience Preferred: None

Licensure & Certification

• Phlebotomy Certification Required

Our values

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

Reid Health's inpatient hospital is a 189-bed, regional referral center with a Level lll Trauma Center and a Primary Stroke Center designation. Reid Health's outpatient services include more than 40 specialties and sub-specialties throughout an eight-county service area. With more than 3,100 employees, 100 volunteers, and 170 healthcare clinicians on staff, Reid Health believes in wholeness -- in body, mind, and spirit. The minute you step through Reid's doors, you'll be surrounded by friendly faces. Each of our employees plays an important role in the friendly and caring environment we call Reid Health. It's more than a place to work. Reid team members are involved in and care for our community, fostering a sense of belonging and camaraderie. They are the reason our patients feel safe and cared for. And they are the reason Reid Health is ranked among the best in quality care.

Reid Health is looking to add to its family with service-minded individuals like you. Whether you come from a clinical background or simply want to work in an environment that allows you to pursue your passions of service to others, we have opportunities for people just like you. Find yourself at Reid Health.

• Daycare
• Doordash
• Daily Pay
• therapy dogs
• massages
• Forbes rated Best Places to Work 2022

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Reid Health. Therefore, Reid Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, gender identity, veteran or military status, genetic information, or any other factor protected by law. This applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Employment with Reid Health is on an 'at-will' basis. This means that either you or Reid Health may terminate the employment relationship at any time, with or without cause, and with or without notice.

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.

Please be aware: Across the country there has been an increase in job offer scams. Reid Health has taken measures to protect ourselves from this. Our hiring practices do require face to face interviews and on-site visits prior to offers of employment.