Supv-Eligibility Services/Hyrbrid - Springfield

Mercy; Springfield (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement matching

Job summary

Mercy is seeking a proactive Eligibility Supervisor to lead the Regional Mercy Eligibility Program Department. You will drive collaboration, set goals, and help implement policies with Mercy and partner agencies. You will ensure compliant, efficient eligibility processing and patient screening across the region.

The role emphasizes leadership, strong communication, and strategic oversight, with a focus on maintaining service levels and Mercy standards in a dynamic healthcare environment.

Qualifications

• Must possess analytical, oral and written communication and problem solving skills.
• Past experiences must have demonstrated leadership ability, good interpersonal skills and the ability to apply sound principles of management and supervision.
• Experience with Excel, PowerPoint and Word.
• Must be able to maintain positive relationships with other departments and resolve department and intradepartmental problems while maintaining expenses within budgetary constraints.

Responsibilities

• Oversee the Regional Mercy Eligibility Program Department operations and ensure regional team functions cohesively.
• Assist in establishing, monitoring, and achieving goals and in policy and procedure development.
• Interact with patients, Mercy departments, and third-party representatives; ensure compliance with SSA, Medicaid offices, and program protocols.
• Lead eligibility approval, patient screening, and service goals for the region.
• Maintain Mercy standards and service quality in line with Mercy mission and values.

Skills

Leadership

Interpersonal skills

Management

Supervision

Excel

PowerPoint

Word

Project experience

Analytical skills

Education

Bachelor's degree in business, accounting or comparable work experience

High school diploma or equivalent

Tools

Microsoft Office

Job description

Find your calling at Mercy!

Position is responsible for the overall operation of the Regional Mercy Eligibility Program Department and ensures that the regional team is functioning as a cohesive unit. Responsibilities include assisting in establishing, monitoring, and achieving goals and assists in development of policies and procedures. This position interacts with patients, representatives from Mercy departments and representatives of third party agencies. This position ensures that regional members of the eligibility department follow appropriate protocol with Social Security Administration, State and County Medicaid Offices, Financial Assistance screening, point of service collections and application processing. The supervisor is responsible for meeting eligibility approval, patient screening and point of service goals for the assigned region. This position will perform duties and responsibilities in a manner consistent with the Mercy mission, values and guiding principles, and Mercy Service Standards.

Position Details:

Education: High school diploma or equivalent. Bachelor's degree in business, accounting or comparable work experience.

Experience: Past experiences must have demonstrated leadership ability, good interpersonal skills and the ability to apply sound principles of management and supervision. Extensive computer, reporting and analytical knowledge. Ability to manage multiple, complex projects simultaneously. Ability to work in a team environment. Experience with Excel, PowerPoint and Word. Previous project experience preferred.

Other: Must possess analytical, oral and written communication and problem solving skills. Must have experience in establishing goals and the effective direction of employees. Must be able to maintain positive relationships with other departments and resolve department and intradepartmental problems while maintaining expenses within budgetary constraints. Must be familiar with and proficient in relevant software applications used in department.

Preferred Education: Bachelor's degree.

Preferred Experience: 5 years related experience. Supervisory experience.

Preferred Other: 3-5 years experience with Medicaid eligibility and/or Social Security eligibility determination.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Inpatient EligibilitySupervisor