Supv-Eligibility Services/Hyrbrid - Springfield

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Mercy is seeking an Inpatient Eligibility Supervisor to lead the Regional Mercy Eligibility Program Department and ensure cohesive regional operations. The role emphasizes meeting eligibility approvals, patient screening, and service goals while aligning with Mercy standards and mission.

Ideal candidates will demonstrate leadership, strong teamwork, and experience with Excel, PowerPoint, and Word. Bachelor's degree and supervisory experience are preferred for this role.

Qualifications

• Leadership experience with teams and projects.
• Strong interpersonal and communication skills.
• Experience applying principles of management and supervision.

Responsibilities

• Oversee the Regional Mercy Eligibility Program Department operations.
• Monitor goals and assist in policy and procedure development.
• Coordinate with Mercy departments and third party agencies.
• Ensure compliance with Social Security Administration and Medicaid offices.

Skills

Leadership

Interpersonal skills

Management

Supervision

Excel

PowerPoint

Word

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Find your calling at Mercy!

Position is responsible for the overall operation of the Regional Mercy Eligibility Program Department and ensures that the regional team is functioning as a cohesive unit. Responsibilities include assisting in establishing, monitoring, and achieving goals and assists in development of policies and procedures. This position interacts with patients, representatives from Mercy departments and representatives of third party agencies. This position ensures that regional members of the eligibility department follow appropriate protocol with Social Security Administration, State and County Medicaid Offices, Financial Assistance screening, point of service collections and application processing. The supervisor is responsible for meeting eligibility approval, patient screening and point of service goals for the assigned region. This position will perform duties and responsibilities in a manner consistent with the Mercy mission, values and guiding principles, and Mercy Service Standards.

Position Details

Education: High school diploma or equivalent. Bachelor's degree in business, accounting or comparable work experience.

Job Description

Position is responsible for the overall operation of the Regional Mercy Eligibility Program Department and ensures that the regional team is functioning as a cohesive unit. Responsibilities include assisting in establishing, monitoring, and achieving goals and assists in development of policies and procedures. This position interacts with patients, representatives from Mercy departments and representatives of third party agencies. This position ensures that regional members of the eligibility department follow appropriate protocol with Social Security Administration, State and County Medicaid Offices, Financial Assistance screening, point of service collections and application processing. The supervisor is responsible for meeting eligibility approval, patient screening and point of service goals for the assigned region. This position will perform duties and responsibilities in a manner consistent with the Mercy mission, values and guiding principles, and Mercy Service Standards.

Experience

Past experiences must have demonstrated leadership ability, good interpersonal skills and the ability to apply sound principles of management and supervision. Extensive computer, reporting and analytical knowledge. Ability to manage multiple, complex projects simultaneously. Ability to work in a team environment. Experience with Excel, PowerPoint and Word. Previous project experience preferred.

Other

Must possess analytical, oral and written communication and problem solving skills. Must have experience in establishing goals and the effective direction of employees. Must be able to maintain positive relationships with other departments and resolve department and intradepartmental problems while maintaining expenses within budgetary constraints. Must be familiar with and proficient in relevant software applications used in department.

Preferred Education

Bachelor's degree.

Preferred Experience

5 years related experience. Supervisory experience.

Preferred Other

3-5 years experience with Medicaid eligibility and/or Social Security eligibility determination.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Inpatient Eligibility Supervisor

Inpatient Eligibility Supervisor