Suppression Manager

fortisfiresafety; Clearwater (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid vacation

Sick time

Company holidays

Paid time off for life events

Competitive compensation

401(k) match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Career advancement

Job summary

Fortis Fire & Safety is seeking a Fire Suppression & Extinguisher Department Manager to provide strategic leadership and operational oversight for the suppression department, accountable for P&L, field quality, regulatory compliance, and team development.

The role drives growth while keeping customer facilities safe and code-compliant, with responsibilities spanning scheduling, budgeting, safety, and coordination with AHJ and contractors.

Qualifications

• Bachelor's degree in Business Administration, Construction Management, or related field preferred (or equivalent field management experience).
• 5+ years in service-based operations management across multiple facilities with field service execution, regulatory compliance, customer support, and team leadership.
• 3+ years in a supervisory or departmental leadership role.
• Professional state certifications or NICET licensing in fire protection/suppression preferred.
• Proficiency with service dispatching software, CRM platforms, and ERP suites.
• Valid driver's license and acceptable motor vehicle record.
• Split time between office and field sites.
• Lift up to 50–75 lbs; climb ladders and stairs.

Responsibilities

• Schedule, dispatch, and route field service technicians efficiently.
• Own department revenue, margins, and operating budgets.
• Audit technician work, service quality, and NFPA compliance.
• Hire, coach, and evaluate fire protection techs and staff.
• Enforce OSHA rules; lead safety meetings and toolbox talks.
• Coordinate with purchasing on stock, tools, and fleet maintenance.
• Collaborate with sales to grow relationships and contracts.
• Manage project handoffs with AHJ, contractors, and owners.

Skills

Operations management

Team leadership

Regulatory compliance

Field service coordination

NICET certification

Driver's license

Office and field work

Lifting and climbing

Education

Bachelor's degree in Business Administration

Tools

Service dispatching software

CRM platforms

ERP suites

Job description

We do not accept unsolicited resumes from third-party agencies. Resumes submitted without prior approval from our Talent Acquisition team will not be eligible for placement fees.

Company Overview

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.

We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.

Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We're dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.

Benefits

Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Short-term/Long-term disability insurance
• Life Insurance
• Career Advancement Opportunities and more!

This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process

Job Summary

Piper Fire Protection is seeking a Fire Suppression & Extinguisher Department Manager to provide strategic leadership and operational oversight for the suppression department. This position is fully accountable for the department's Profit and Loss (P&L) statements, field quality control, regulatory compliance, and team development. The ultimate goal is to drive business growth while ensuring customer facilities remain safe and fully compliant with fire codes.

Essential Duties and Responsibilities

• Manage daily scheduling, dispatching, and routing efficiency for field service technicians.
• Maintain full accountability for the department's gross revenue, profit margins, and operating budgets.
• Conduct field spot checks and ride-alongs to audit technician workmanship, customer service, and compliance with NFPA standards.
• Recruit, hire, coach, and evaluate the performance of fire protection technicians and administrative support staff.
• Enforce local, state, federal, and OSHA guidelines. Lead mandatory safety meetings and "Toolbox Talks".
• Coordinate with purchasing to regulate shop material stock levels, tools, and fleet vehicle maintenance.
• Partner with sales teams to build strategic customer relationships, upsell services, and secure code-compliance contracts.
• Coordinate final project handoffs and system checkouts with the Authority Having Jurisdiction (AHJ), general contractors, and owners.
• Prolonged periods of sitting, standing, walking, and working on a computer.
• Occasional exposure to outdoor climates, construction noise, and chemical dust from suppression materials

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Construction Management, or a related field preferred (or equivalent field management experience).
• 5+ years of experience in service-based operations management across multiple facilities, with transferable expertise in field service execution, regulatory compliance, customer support, and team leadership. Fire life safety industry experience, including portable extinguishers and pre-engineered kitchen/industrial suppression systems, is preferred but not required.
• 3+ years in a supervisory or departmental leadership role.
• Professional state certifications or NICET licensing in fire protection/suppression are highly preferred.
• Proficiency with service dispatching software, CRM platforms, and ERP suites.
• Ability to meet company driving eligibility requirements, including holding a valid driver's license and maintaining an acceptable motor vehicle record.
• Ability to split time between an office environment and active field job sites.
• Capability to safely lift up to 50 pounds, climb ladders, and ascend stairs.
• This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protecti