Supports Coordinator - Developmental Disabilities Services

Service Access & Management, Inc.; Scranton (Lackawanna County); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Total Rewards benefits package

PTO and sick leave

401k matching up to 5%

Tuition discounts and professional dev

Job summary

Service Access & Management, Inc. (SAM) is seeking a Supports Coordinator in our Intellectual and Developmental Disabilities (IDD) service line to help individuals with IDD live self-directed, fulfilling lives in the community.

You will assess needs, develop person-centered plans, coordinate services, and support families, with a starting rate of $21.00 per hour and a schedule based in Lackawanna County, PA, offering remote flexibility.

Qualifications

• Bachelor's degree with 12 credits in social sciences or 12 credits plus 2 years of related experience in human services
• Ability to manage a dynamic caseload
• Strong interpersonal, organizational, and communication skills
• Valid driver's license and reliable transportation

Responsibilities

• Assess individual strengths, needs, and life goals
• Develop person-centered plans in collaboration with the individual and their circle of support
• Coordinate services that align with individuals’ goals and ensure timely access to supports
• Monitor service delivery and adjust supports to remain responsive and effective
• Document all activities and communications according to regulatory and agency standards
• Support families with tools and guidance to promote informed decision-making
• Engage in ongoing professional development and training

Skills

Interpersonal skills

Organizational skills

Communication skills

Driver's license

Education

Bachelor's degree in social sciences

12 credits in social sciences + 2 years related experience

Job description

Supports Coordinator – Intellectual Developmental Disabilities Service Line

Start your career, shift your path, or grow your impact with SAM

Who We Are

At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.

About The Supports Coordinator - Case Manager Role

As a Supports Coordinator within our Intellectual and Developmental Disabilities (IDD) service line, you'll play a vital role in supporting individuals with IDD, including those with Autism, in living self-directed, fulfilling lives. You’ll build long-term relationships through ongoing case management, advocacy, and coordination of meaningful services. This position is ideal for someone who is compassionate, detail-oriented, and thrives in community-based environments where collaboration and relationships matter.

Starting Rate: $21.00/hourly

Supports Coordinator - Case Manager Core Responsibilities

• Assess individual strengths, needs, and life goals
• Develop person-centered plans in collaboration with the individual and their circle of support
• Coordinate services that align with individuals’ goals and ensure timely access to supports
• Monitor service delivery and adjust supports to remain responsive and effective
• Document all activities and communications according to regulatory and agency standards
• Support families with tools and guidance to promote informed decision-making
• Engage in ongoing professional development and training

What You Bring

• Bachelor's degree with at least 12 credits in social sciences (e.g., social work, psychology, sociology, criminal justice); OR
• A minimum of 12 credits in social sciences plus 2 years of related experience in human services
• Ability to work independently and manage a dynamic caseload
• Strong interpersonal, organizational, and communication skills
• A valid driver's license and reliable transportation

Who Thrives In This Role

We've found that people who are:

• Empathetic and adaptable
• Collaborative and communicative
• Self-motivated and reliable

Team players with a deep sense of accountability tend to thrive in this role. Whether you're just starting out or building on prior experience, we have a place for you.

Employee Benefits

Team members in this role are eligible for SAM's comprehensive Total Rewards benefits package, which includes:

• Generous paid time off and sick leave
• Employer matching 401k - up to 5%
• Recognition and wellness initiatives and rewards
• Scheduled annual increases and longevity bonuses
• Healthcare and insurance options with employee contributions

In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.

Location & Schedule

This position is based in Lackawanna County, PA. Work is primarily community-based with remote flexibility.

Office hours are Monday through Friday, 8:30 AM to 4:30 PM.

We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.