Supports Coordinator - Developmental Disabilities Services

Service Access & Management, Inc.; Lebanon (Lebanon County); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Total Rewards benefits

Job summary

Service Access & Management, Inc. (SAM) seeks a Supports Coordinator for the Intellectual and Developmental Disabilities service line in Lebanon County, PA. The role focuses on person-centered planning, advocacy, and coordinating services to help individuals live self-directed, meaningful lives.

The position offers a community-based environment with remote flexibility and regular daytime hours. A bachelor’s in social sciences or equivalent credits, plus relevant experience, is required to

Qualifications

• Bachelor’s degree with 12 credits in social sciences or 12 credits + 2 years in human services
• Ability to manage a dynamic caseload
• Strong interpersonal and communication skills
• Valid driver’s license and reliable transportation

Responsibilities

• Assess individual strengths, needs, and life goals
• Develop person-centered plans in collaboration with the individual and their circle of support
• Coordinate services that align with individuals’ goals and ensure timely access to supports
• Monitor service delivery and adjust supports to remain responsive and effective
• Document all activities and communications according to regulatory and agency standards
• Support families with tools and guidance to promote informed decision‑making
• Engage in ongoing professional development and training

Skills

Independent work

Interpersonal skills

Organizational skills

Communication skills

Driver's license

Education

Bachelor's degree with 12 social science credits

12 credits in social sciences + 2 years human services experience

Job description

Supports Coordinator – Intellectual Developmental Disabilities Service Line

Start your career, shift your path, or grow your impact with SAM

Who We Are

At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.

About The Supports Coordinator - Case Manager Role

As a Supports Coordinator within our Intellectual and Developmental Disabilities (IDD) service line, you'll play a vital role in supporting individuals with IDD, including those with Autism, in living self-directed, fulfilling lives. You’ll build long‑term relationships through ongoing case management, advocacy, and coordination of meaningful services. This position is ideal for someone who is compassionate, detail-oriented, and thrives in community-based environments where collaboration and relationships matter.

Starting Rate:

$21/hour

Supports Coordinator - Case Manager Core Responsibilities

• Assess individual strengths, needs, and life goals
• Develop person-centered plans in collaboration with the individual and their circle of support
• Coordinate services that align with individuals’ goals and ensure timely access to supports
• Monitor service delivery and adjust supports to remain responsive and effective
• Document all activities and communications according to regulatory and agency standards
• Support families with tools and guidance to promote informed decision‑making
• Engage in ongoing professional development and training

What You Bring

• Bachelor’s degree with at least 12 credits in social sciences (e.g., social work, psychology, sociology, criminal justice); OR
• A minimum of 12 credits in social sciences plus 2 years of related experience in human services
• Ability to work independently and manage a dynamic caseload
• Strong interpersonal, organizational, and communication skills
• A valid driver’s license and reliable transportation

Who Thrives In This Role

• Empathetic and adaptable
• Collaborative and communicative
• Self‑motivated and reliable
• Team players with a deep sense of accountability

…tend to thrive in this role. Whether you’re just starting out or building on prior experience, we have a place for you.

Employee Benefits

Team members in this role are eligible for SAM’s comprehensive Total Rewards benefits package, which includes:

• No monthly premium for employee‑only health insurance
• Single-stream PTO (36 days) + 11 paid holidays
• Employer matching 401k – up to 5%
• Recognition and wellness initiatives and rewardsIn addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.

Location & Schedule

This position is based in Lebanon County, PA. Work is primarily community-based with remote flexibility.

Office hours are Monday through Friday, 8:30 AM to 4:30 PM.

We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.