Supportive Residential Staff, Per Diem

New England Center and Home for Veterans; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

New England Center and Home for Veterans in Boston seeks an Overnight Supportive Residential Staff (Per Diem) to work in a 24/7 transitional housing program for Veterans with mental health and/or substance use needs. Shifts may include overnights and weekend work.

You will apply harm reduction, motivational interviewing, and trauma‑informed care while maintaining safety and documentation. Per diem availability is required, with collaboration across NECHV and VA teams.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 1+ year of experience with residential services or related populations.
• Experience with substance use or mental health is a plus.

Responsibilities

• Work in a 20–25 bed, 24/7 Transitional Housing program for Veterans.
• Manage safety, respond to crises, and follow up with event reports.
• Apply Harm Reduction, Motivational Interviewing, trauma‑informed care.
• Assist participants with issues during shifts and facilitate activities.
• Document shift information and ensure data deadlines.
• Coordinate with NECHV programs, VA, and other departments.
• Maintain professional boundaries with colleagues and participants.

Skills

Crisis intervention

De-escalation

Communication skills

Team collaboration

Documentation

Education

High School Diploma

Bachelor’s Degree

Job description

Job Details:

Job Location: NECHV - Boston, MA, Salary Range: $21.00 - $21.00Hourly, Position Title: Overnight Supportive Residential Staff (Per Diem)

Exemption: Non-exempt

Hourly Rate: $21.00

Job Summary

Work within a 20 to 25 bed, 24/7, low threshold, Transitional Housing program for Veterans experiencing homelessness, diagnosed with mental health and/or substance use disorders, who may not be ready to engage in behavioral health treatment. Work closely with Safe Haven and/or Low Demand team, other NECHV programming, including operations, and VA Program Coordinator to ensure the highest quality of service provision to meet Veterans needs and goals. Per diem shifts may vary in length up to 12-hour shifts, time of day including overnights, on weekdays and weekends.

Responsibilities

• In collaboration with other program staff and VA Coordinator, work within the low threshold model of service and care, in a 20 to 25 bed, 24/7 Transitional Housing program for Veterans diagnosed with mental health and/or substance use disorders.
• Work to maintain safety within the Program, manage crisis situations and intervene with residents when needed and alerted. Work collaboratively with Operation Staff. Respond and follow up with event reports.
• Work with Harm Reduction, Motivational Interviewing, Trauma Informed and Person-Centered models of care with all program participants
• Assist with helping all participants as needed as issues arise during the shift.
• Facilitate activities, as needed.
• Communicate and document relevant information about the shift.
• Ensure all data collection and documentation deadlines are adhered to.
• Work collaboratively with other NECHV programs, departments, and the Veterans Administration, maintaining positive relationships.
• Must abide by the professional guidelines set by the Human Services Department.
• Must have availability to pick up, at minimum, two shifts within a 3-month period.
• Communicate with scheduling supervisor monthly to verify availability or if frequency to assist with shift pick up has changed.
• Participate in monthly or as needed supervision.
• Perform other duties as needed and as assigned.

Qualifications

• High School Diploma required; Bachelor’s Degree preferred.
• One + year of experience with residential services, working with substance abuse, mental illness, and with a diverse population.
• Veteran status a plus.
• LADC or CADC preferred.
• Must be able to understand and work within the low threshold/Harm Reduction model.
• Must have knowledge, skills and experience in crisis intervention and de-escalation of potential situations.
• Must have strong communication, including communication via email and phone, and interpersonal skills.
• Must be able to maintain personal and professional boundaries with colleagues and participants.