Supportive Residential Staff, Per Diem

New-England-Center-and-Home-For-Veteran; Boston (MA); On-site; USD 25,000 - 34,000; Part time

Job summary

New-England-Center-and-Home-For-Veteran is seeking an Overnight Supportive Residential Staff per diem in Boston, MA. You will work 12-hour shifts overnight or varied hours within a 24/7 transitional housing setting for veterans with mental health or substance use disorders.

Responsibilities include maintaining safety, handling crises, collaborating with operations and VA coordinators, and documenting shift details while supporting residents with their goals and needs.

Qualifications

• High School Diploma required; Bachelor’s Degree preferred.
• One+ year of experience with residential services and with diverse populations.
• Veteran status a plus.
• LADC or CADC preferred.
• Ability to work within the low-threshold/Harm Reduction model.
• Strong communication and boundary-setting skills.

Responsibilities

• Maintain safety within the program and manage crisis situations.
• Collaborate with operation staff and VA coordinator; respond to event reports.
• Assist participants with issues arising during shifts; facilitate activities as needed.
• Document relevant shift information and ensure data collection deadlines.
• Work with NECHV programs and the VA to maintain positive relationships.

Skills

Crisis intervention

De-escalation

Strong communication

Interpersonal skills

Boundaries management

Team collaboration

Education

High School Diploma

Bachelor’s Degree preferred

Job description

Position Title: Overnight Supportive Residential Staff (Per Diem)Exemption: Non-exemptHourly Rate: $21.00Job Summary:Work within a 20 to 25 bed, 24/7, low threshold, Transitional Housing program for Veterans experiencing homelessness, diagnosed with mental health and/or substance use disorders, who may not be ready to engage in behavioral health treatment. Work closely with Safe Haven and/or Low Demand team, other NECHV programming, including operations, and VA Program Coordinator to ensure the highest quality of service provision to meet Veterans needs and goals. Per diem shifts may vary in length up to 12-hour shifts, time of day including overnights, on weekdays and weekends.Responsibilities:In collaboration with other program staff and VA Coordinator, work within the low threshold model of service and care, in a 20 to 25 bed, 24/7 Transitional Housing program for Veterans diagnosed with mental health and/or substance use disorders.Work to maintain safety within the Program, manage crisis situations and intervene with residents when needed and alerted. Work collaboratively with Operation Staff. Respond and follow up with event reports.Work with Harm Reduction, Motivational Interviewing, Trauma Informed and Person-Centered models of care with all program participantsAssist with helping all participants as needed as issues arise during the shift.Facilitate activities, as needed.Communicate and document relevant information about the shift.Ensure all data collection and documentation deadlines are adhered to.Work collaboratively with other NECHV programs, departments, and the Veterans Administration, maintaining positive relationships.Must abide by the professional guidelines set by the Human Services Department.Must have availability to pick up, at minimum, two shifts within a 3-month period.Communicate with scheduling supervisor monthly to verify availability or if frequency to assist with shift pick up has changed.Participate in monthly or as needed supervision.Perform other duties as needed and as assigned.Qualifications:High School Diploma required; Bachelor’s Degree preferred.One + year of experience with residential services, working with substance abuse, mental illness, and with a diverse population.Veteran status a plus.LADC or CADC preferred.Must be able to understand and work within the low threshold/Harm Reduction model.Must have knowledge, skills and experience in crisis intervention and de-escalation of potential situations.Must have strong communication, including communication via email and phone, and interpersonal skills.Must be able to maintain personal and professional boundaries with colleagues and participants