Supportive Housing Case manager - Mission Plaza

Foundation Communities; Austin (TX); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Sign-on bonus (new FC employees $2,000

Health benefits

Job summary

Foundation Communities is seeking a highly motivated professional to provide intensive case management services to residents in permanent supportive housing communities, helping them maintain housing and access health, financial, education, and employment resources. You will work with an interdisciplinary team to promote housing stability and community well-being.

The ideal candidate has at least one year of experience in homeless services or related fields, with strong communication,

Qualifications

• At least one year of experience providing intensive case management services to adults experiencing homelessness or at risk of homelessness.
• Experience in mental health/substance use and crisis intervention.
• Ability to work independently with diverse backgrounds.
• Strong interpersonal, organizational, and multitasking skills.

Responsibilities

• Conduct intensive case management and care coordination to increase access to mental and primary health care, financial management, and self-sufficiency.
• Assess and diffuse crisis situations using de-escalation techniques and document incidents.
• Develop strategies to engage residents and connect them to resources, including groups and learning opportunities.
• Collaborate with Property Management to enforce policies and support community safety.
• Document delivered services in accordance with grant requirements and FC systems.

Education

Master of Social Work Degree (or related field) recommended

Job description

We are looking for a highly motivated individual to provide intensive case management services to residents and develop creative programs that support them in successfully maintaining housing, accessing mental and primary health care, financial management, education and employment services. A good candidate would provide holistic case management and foster a positive sense of community in one of our permanent supportive housing communities for previously homeless and/or very low-income single adults.

• NEW FC EMPLOYEES ELIGIBLE FOR $2,000 BONUS**

Primary Duties/Responsibilities

• Conduct intensive case management and care coordination to increase residents’ access to and engagement in mental and primary health care, substance use treatment, financial management, and overall self-sufficiency through an interdisciplinary team approach. Work closely with partner agencies and the larger Resident Services team and to increase residents’ housing retention, income stability, health and wellness, and social connectedness.
• Effectively assess and diffuse crisis situations by using de-escalation techniques, calling proper authorities in the event of an emergency, and thoroughly communicating and documenting incidents and outcomes as appropriate.
• Develop creative strategies to build relationships with residents, while providing assertive outreach to determine areas of need, increase residents’ participation in their treatment, and connect residents to appropriate resources. Develop voluntary groups, classes, outings, and unique learning opportunities that encourage positivity, growth, community connectedness and socialization opportunities for residents.
• Collaborate with Property Management following a blended management model. Meet routinely with Property Management staff to determine enforcement and amendments of policies, cooperatively discuss how to manage difficult situations with residents, and make joint decisions to support the safety and well-being of the community.
• Document delivered services in accordance with grant requirements and FC documentation systems. When applicable, submit documentation by established target dates to appropriate personnel.

Minimum Requirements

• At least one year of experience in providing intensive case management services to adults experiencing homelessness, exiting homelessness, or at risk of homelessness required.
• At least one year of experience in mental health/substance use and crisis intervention required.
• Master of Social Work Degree (or related field) recommended.
• Ability to work independently, problem solve, think critically and independently and effectively communicate with people from diverse backgrounds required.
• Must have strong interpersonal skills, good organizational methods and be skillful at multitasking. Able to proactively form warm, professional relationships with residents by demonstrating respect, kindness, and availability, as well as a person-centered, strengths-based orientation in case management.

Preferred Requirements

• Spanish or ASL proficiency helpful.

Working Conditions/Physical Requirements

• Physical demands: While performing the duties of this job, the employee is seated in an office setting and is regularly required to see, talk and hear. The employee frequently is required to stand, walk, and sit. The employee frequently required to use hands. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Work environment: The work conditions usually take place in a office setting, but may include an outdoor setting intermittently. The noise level in the work environment is usually moderate/high. As an organization committed to diversity, equity, and inclusion we seek applicants from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

Compensation

$53,000 – 57,000/annually

• Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

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