Supportive Housing Case Manager

The Salvation Army; Reading (Berks County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Supportive Housing Case Manager to provide essential casework services to individuals in need. This role involves assisting clients with housing, conducting eligibility assessments, and coordinating community resources to support their employment and personal development. The ideal candidate will have a strong background in social services, excellent communication skills, and a passion for making a positive impact in the community. Join a mission-driven organization that values compassion and service, and be a part of a team dedicated to helping others thrive.

Benefits

Generous Paid Time Off

Employer Funded Pension Plan

Comprehensive Health Care Coverage

Flexible Spending Accounts

Remitted Tuition Program

Public Student Loan Forgiveness Eligibility

Qualifications

• Hands-on experience in case management and developing case records.
• Understanding of Child Protection Clearances as per PA Act 153.

Responsibilities

• Assist participants in finding suitable housing and understanding eligibility.
• Conduct case management sessions and maintain accurate case records.

Skills

Case Management

Customer Service

Bilingual (Spanish/English)

Interviewing Skills

Computer Proficiency

Education

BSW or BA/BS in Social Sciences

Tools

MS Office

Job description

Overview

Position: Supportive Housing Case Manager

Department: Supportive Housing

Availability of Position: Immediate

Schedule: 8:00 AM – 4:30 PM

Reporting Relationship: Supportive Housing Supervisor & Director of Social Services

Salary Grade: 75 Non-Exempt

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Remitted Tuition Program
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a good purpose!

Position Overview: Responsible for providing all necessary casework services and referrals to families and individuals participating in our Supportive Housing Program.

Responsibilities

Description of Position:

• Assist participants to find suitable apartments; ensure that those units meet quality standards; calculate participant rent calculations; process rental agreements; and process rental payments to landlords.
• Provide explanation of all required documentation for appointments and program eligibility during intake interviews and/or case management sessions. Interview clients following established procedures to determine eligibility for programs
• Maintain a case record on each participant that includes assessments, a social history, a service plan, progress notes, and other supporting documentation.
• Conduct case management sessions with participants both in-home and in-office and schedule appointments as needed.
• Focus on the employment needs of the participants. Employment related services include assistance with job search including resume development, employment application assistance, practice interviews, and post interview debriefings, coaching on workplace issues that arise including developing good working relationships with supervisors and peers, time management, and enhancing skill levels.
• Referrals to community-based mental health and substance abuse treatment services will be made for participants with these concerns.
• Responsible for ensuring that program participants have access to mainstream health and social services programs such as TANF, Medicaid, State CHIP, SSI, Food Stamps, Work Force Investment Act, and Veteran’s Health care programs.
• Assist participants to further enhance personal social support systems by becoming involved with community activities, their children’s schools and faith communities.
• Responsible for assisting and scheduling life skills training that consists of modules containing parenting skills, budgeting and personal finance, cooking/nutrition, conflict management, substance abuse awareness, and job readiness and job search training.
• Keeps all client records current on the HMIS system and other databases required by HUD and The Salvation Army.
• Assist in the distribution of food, clothing or other donated items as appropriate, including Holiday Assistance
• Participate in necessary community meetings and programs.
• Make appropriate referrals to community resources
• Coordinate with other staff members for cohesive service delivery
• Maintain client confidentiality at all times
• Provide insight and overview to community agencies and community members when necessary.
• Performs related duties as assigned.

• Work collaboratively within the organization and with other community partner agencies
• Assist other staff and leadership in the development and maintenance of accurate processes and procedures, updated forms, etc.
• Performs all other related duties as assigned

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Qualifications

Requirements:

• Valid PA State Driver’s License
• BSW or BA/BS degree in related social sciences field
• Hands-on experience in developing case records, doing case interviews and case management.
• Excellent customer service, phone and interviewing skills
• Computer proficiency with various software programs such as MS Office and internet-based programs.
• Bilingual Spanish / English, verbally and written highly preferred to best serve the community
• Prior experience in Social Service delivery is an asset
• Child Protection Clearances PA Act 153 requires that all prospective employees complete the following clearance and background checks prior to employment: PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record/Fingerprint Check. Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check along with renewals every five years.
• Must have an understanding of and appreciation for the Mission of The Salvation Army.

Contact: Please submit your resume and cover letter as instructed below.

External candidates interested in this position please apply online at http://careers.salvationarmy.org.

Internal candidates interested in applying for this position please apply at http://internal-usesalvationarmy.icims.com.

No Phone Calls Please.

Updated by the Divisional Human Resources Department on 4/30/25._____________________________________________________________

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ

and to meet human needs in His name without discrimination.

Requisition No. 2386