Supportive Care Case Manager II

Wheeler Mission; Indianapolis (IN); On-site; USD 33,000 - 45,000; Full time

Job summary

Wheeler Mission is seeking a Supportive Care Case Manager II to provide essential care management for guests at their Indianapolis center. The successful candidate will assess guest needs, develop care plans, and manage resources while promoting stability for those served. This position requires a strong commitment to the organization's Christian mission and values.

Qualifications

• 2 years social service/ministry experience, specifically counseling.
• Experience with individuals facing homelessness or trauma.
• Bachelor’s degree preferred.

Responsibilities

• Provide case management for guests to achieve stability.
• Develop care plans with written goals and monitor effectiveness.
• Advocate for guests and coordinate services.

Skills

Counseling

Mentoring

Collaboration

Crisis Intervention

Compassion

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Resident Database

Job description

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Description

Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: Supportive Care Case Manager II

Position Description

Wheeler Mission Ministries is a privately funded 501 (c) 3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: Supportive Care Case Manager II

Exempt/Non-Exempt: Non-Exempt

Reports to: Program Manager

Full or Part-time: Full-Time

Completion Date: February 2024

Team: Center for Women and Children

Position Summary

Is responsible for providing a continuum of care for guests of Wheeler Mission through case management, involving a thorough assessment and identification of each guest's resources, talents, skills and interests including a plan to identify and achieve personal goals. Key Duties of this position include general case management activities, mentoring, discipleship, counseling, as well as teaching and managing groups when needed.

Key Duties And Responsibilities

Brief description of duties in order of priority

Case Management for Guests General case management directed toward achieving stability for each guest including:

• Assessment and Identification of each guests’ resources, talents, skills and interests.
• Develop a care plan with written goals and methods to help the guest achieve those goals.
• Monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.
• Advise guests on best practices for success and achievable goals.
• Identify resources and needs, lead crisis intervention, provide information, and referrals.
  
  

Program Oversight: Administer program elements as designed:

• Monitoring guest progress
• Program compliance
• Facilitating small groups
• Assisting guests in finding a Foundation in Christ
  
  

Coordination of Services: Helps guest achieve goals through:

• Working collaboratively with other program staff members
• Collaborating with other agencies to coordinate services designed to create a network
• Advocating for guests when necessary
  
  

Administrative and Other: Ensure programmatic integrity through:

• Record keeping for guests through maintaining appropriate documentation of guest sessions for identifying important information, for agency referral and follow-up. Enter information in database that documents progress.
• Legal responsibilities include taking appropriate action according to the established protocol of the organization, maintaining guest confidentiality in all areas following biblical definitions of ethical conduct and behavior. Follows and ensure adherence to all facility polices.
• Participate in multidisciplinary guest case conferences that are designed to share information beneficial to the guest
• Self-care includes taking time to prepare for each day with study and prayer. Serves in unity with other staff members as well as practicing healthy work/life balances which includes participating in a faith community.
  
  

In addition to the key responsibilities above, the Case Manager II will:

• Lead Primary Program elements
• Take the lead in resource development with outside agencies and resources
• Attends court hearings
• Lead in gathering/maintaining program stats/outcomes
• Mentoring Case Manager l's
  
  

Reporting Relationships

The Case Manager may be responsible for providing task supervision of program assistants, interns, and volunteers.

Competencies Required

Unique for this job

Unique for this job

Adaptability

Organizational Agility

Listening

Guest/Customer Focus

Collaboration

Patience

Relates Well to Others

Prioritizing

Conflict Resolution

Compassion

Networking

Education/Experience

MINIMUM QUALIFICATIONS:

• 2 years social service/ministry experience, specifically counseling, mentoring and discipling.
• 1 years’ experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness
• Bachelor’s degree for Level II (preferred).
  
  

Required Knowledge Areas For Success

• Knowledgeable about community housing and employment resources and help guests connect to housing and employment.
• Demonstrated ability to assist guests in obtaining appropriate documentation, utilize resources, and job search effectively.
• Best practices in case management and faith-based concepts to serve guests with excellence.
• De-escalation, Trauma Informed Care, Mental Health Support
  
  

Technical/Software Knowledge

• Intermediate proficiency in Microsoft Office Suite, including email, Word and Excel
• Intermediate proficiency in Resident Database and basic ability in Paycom
  
  

Mission Alignment

• Belief in the inerrancy of the Holy Bible
• Alignment with WM values
• Adherence to WM Employee Policies
  
  

Physical Requirements

To perform the essential job functions of this position, a candidate must be capable of performing many physical functions including:

• Walking short distances with the ability to ascend and descend ten flights of stairs
• Physical dexterity sufficient to type and operate standard office equipment
• Physical ability to perform normal office functions with the endurance to remain standing for long periods of time
• Strength to lift office supplies and equipment up to 20 pounds.
• Ability to drive a vehicle with multiple occupants in a city environment.
  
  

Other Requirements For Employment

• This is a full-time 40-hour per week position, typically staffed throughout the week with some evening and weekend hours required.
• Must possess a valid state issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended. Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.
• Conflict of Interest Policy
• Confidentiality Policy
• Post offer acceptable background check required for all positions
• All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol and illegal drug use. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment.
  
  

Disclaimer: Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice. This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Individual and Family Services

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