Supported Employment and Education Specialist

The Centers; Cleveland (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

The Centers in Cleveland, OH is seeking an IPS Supported Employment & Education Specialist to help individuals with mental health challenges obtain and sustain competitive employment and education aligned with their strengths and goals.

This role is field-focused (about 65%), engaging job seekers, employers, schools, families, and service partners, while managing a dedicated caseload and driving outcomes and revenue through OOD billing.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Minimum of two years in human services, customer service, sales, or workforce development.
• Experience-Based Pay Scales: Higher starting pay tiers with more experience in mental health, rehabilitation, or employment coaching.
• Core Competencies: Community engagement, communication, time management, and organizational skills.
• Travel: Valid driver's license, auto insurance, clean driving record.

Responsibilities

• Engage job seekers in community settings and build relationships.
• Assess vocational interests and develop employment/education plans.
• Conduct six in-person employer contacts weekly to build networks.
• Provide job search assistance and accommodations education to employers.
• Deliver ongoing job support before and after start dates for retention.
• Collaborate with treatment teams and state rehabilitation counselors.

Skills

Community engagement

Communication

Time management

Organizational skills

Education

High School Diploma or GED

Job description

The IPS Supported Employment & Education Specialist delivers Individual Placement and Support (IPS) services by helping individuals with mental health challenges obtain and maintain competitive, community-based employment and education aligned with their strengths, interests, and goals.

This role is highly community-focused, with approximately 65% of time spent in the field engaging job seekers, employers, academic institutions, families, and service partners. The specialist is responsible for managing a dedicated caseload, driving program outcomes, and meeting revenue goals via Opportunities for Ohioans with Disabilities (OOD) billing mechanisms.

Essential Duties And Responsibilities

Client Engagement & Assessment

• Build trusting, collaborative relationships with job seekers in community settings preferred by the individual (e.g., homes, libraries, schools, businesses).
• Assess vocational and educational skills, interests, and preferences through real-world interactions and employer exploration.
• Develop individualized Career Profiles and employment/education plans with input from clients, mental health teams, and natural supports.
• Facilitate discussions regarding client preferences for mental health disclosure to employers.
• Provide safe transportation for clients in personal vehicle as needed for vocational and educational activities.

Employment & Employer Services

• Conduct individualized job searches based on client interests following core IPS principles.
• Complete a minimum of six (6) in-person employer contacts per week to build professional networks and discover unadvertised opportunities.
• Educate employers about available workplace supports and, with client consent, negotiate accommodations.
• Assist clients directly with job applications, follow-up visits, and informational interview practice.

Job Retention & Continuous Support

• Provide individualized job support before and after the job starts, utilizing workplace or community-based setups according to client preference.
• Meet with individuals within one week before their job start and within three days after their job start.
• Develop, monitor, and adapt job support plans collaboratively to ensure long-term job retention.
• Conduct proactive outreach and re-engagement strategies if an individual disengages from services.

Benefits, Education & Training Support

• Help individuals understand how employment affects benefits (SSI, SSDI, Medicaid) and connect them to certified benefits counseling.
• Support education and training goals through mainstream academic and certificate programs.
• Assist with FAFSA completion, scholarship applications, financial aid navigation, and procurement of required tools/equipment.
• Provide physical campus tours, coordinate disability services, assist with study planning, and negotiate academic accommodations.
• Support IEP, 504, and school transition meetings for youth or adult students when applicable.

Team & System Collaboration

• Integrate vocational services by participating actively in weekly mental health treatment team meetings.
• Coordinate services with state Opportunities for Ohioans with Disabilities (OOD) vocational rehabilitation counselors, including monthly in-person meetings and progress reports.
• Maintain timely professional communication, including returning all phone calls and emails within 24 hours.

Performance & Revenue Expectations

• OOD Milestone Tracking: Successfully guide clients through OOD benchmarks, capturing and submitting rigorous documentation for job placement, retention, and closure milestones.
• Revenue Targets: Consistently meet or exceed monthly and quarterly revenue targets through OOD fee-for-service benchmarks and other billable program activities.
• Outcome Metrics: Maintain required program employment outcomes, including targeted job starts and caseload employment rates defined by program standards.
• Compliance Documentation: Complete all electronic health records and billing documentation accurately within agency-mandated timelines to prevent billing delays or denials.

Other Non‑Essential Duties And Responsibilities

• Other duties as assigned.

Qualifications

Education: High School Diploma or GED equivalent only.

Experience: Minimum of two (2) years of experience in human services, customer service, sales, or workforce development required.

Experience-Based Pay Scales: Higher starting pay tiers are available for candidates with additional years of experience in serious mental illness, vocational rehabilitation, or employment coaching.

Core Competencies: Exceptional community engagement, communication, time management, and organizational skills.

Travel Requirements: Valid driver’s license, active auto insurance, a reliable personal vehicle, and a clean driving record.

Working Conditions: This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods, stand, walk, use hands and fingers, and reach with hands and arms. Provide transportation to clients as needed to achieve client goals and objectives. Travel and work outside of normal hours may be required for meetings, presentations, trainings, and other events.

Disclaimer: This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

Acknowledgement: Employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Your employment with The Centers is at will. This means your employment is for an indefinite period and is subject to termination by you or The Centers, with or without cause and with or without notice, at any tim

"The Centers" is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.