Support Worker - PMLD support Living Service - Hackney E8

Outward; Hackney (PA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Real Living Wage

Job summary

Outward is hiring a Support Worker in North East London to join a dedicated team providing person-centred care for adults with learning disabilities, autism and complex needs. The role involves multi-service support, daily living activities, and safeguarding responsibilities, with shifts including evenings and weekends.

You will work under supervision to deliver high-quality care, develop plans, and promote independence and community participation in line with Outward values.

Qualifications

• Good safeguarding and risk management knowledge in care settings.
• Understanding of confidentiality, GDPR and data protection principles.

Responsibilities

• Support individuals to achieve personal goals as per support plans.
• Provide person-centred support promoting dignity, independence and inclusion.
• Assist with daily living tasks: personal care, meals, medication, budgeting, community access.
• Collaborate with families, health professionals, social workers and external agencies.
• Develop, review and update support plans and risk assessments as a key worker.
• Maintain accurate records following policy and regulatory standards.
• Safeguard health, safety and wellbeing of those supported; report safeguarding concerns.
• Respect individual needs, preferences and communication styles.

Skills

Safeguarding & risk management

Confidentiality & GDPR

Education

NVQ Level 2/3 in Health & Social Care

Job description

Job Title: Support Worker

Contract: Permanent - 2 x Full Time (38 hours per week), Salary: £29,334 per annum pro rata

Location: NE London.

About Outward

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we've grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower. Outward is proud to be an accredited Living Wage Employer . This means we are committed to paying the Real Living Wage - not just the government minimum or national living wage - to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

About the Role

We are looking for proactive, compassionate, and motivated Support Workers to join our dedicated team. In this role, you will support young adults with a diverse range of needs, including learning disabilities, behaviour of distress, Autism, PEG fed, mobility issues therefore requiring wheelchair use, and complex support requirements. As a Support Worker, you will play an essential part in empowering the people we support to live meaningful, independent, and fulfilling lives. You will deliver personalised, high-quality care and support, while contributing to the smooth and effective running of the service through key working, support planning, and daily engagement. Working closely with the Deputy Manager or Team Manager, you will help ensure that our services remain person-centred, well‑organised, and aligned with Outward's core values: Engage, Enable, Empower .

Your Responsibilities

• Support individuals to achieve their personal goals and agreed outcomes, as detailed in their support plans.
• Provide direct, person-centred support that promotes dignity, independence, choice, and inclusion.
• Assist with daily living tasks such as personal care, meal preparation, medication support, budgeting, and accessing the community.
• Work collaboratively with families, healthcare professionals, social workers, and other external agencies as required.
• Carry out key-worker duties, including developing, reviewing, and updating support plans and risk assessments.
• Maintain accurate and up-to-date records in line with organisational policies and regulatory standards.
• Safeguard the health, safety, and wellbeing of the people we support, following all safeguarding procedures.
• Identify, assess, and report any risks, incidents, or safeguarding concerns appropriately.
• Provide support in a way that respects individual needs, preferences, cultural backgrounds, and communication styles.
• Encourage participation in social, recreational, educational, and employment activities.
• Work as part of a team to ensure consistent, high-quality service delivery.
• Provide emotional support and positive behaviour support when required.
• Attend and actively participate in team meetings, supervision, and ongoing training.
• Maintain professional boundaries and uphold confidentiality in line with GDPR and organisational policies.
• Work flexibly across multiple services, including evenings, weekends, waking night, and bank holidays, to ensure continuity of care.

Essential Criteria

• Good understanding of safeguarding and risk management in a care/support setting
• Knowledge of health and safety issues within supported housing or care environments
• Understanding of confidentiality, GDPR, and data protection principles.
• Male Support Worker required due to the needs of the PWS.
• Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
• Right to Work in the UK.
• Please note: Outward will not provide visa sponsorship

Desirable Criteria

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Additional training in PBS, safeguarding.
• Full UK Driving License.

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