Support Worker

One Hope United; Wesley Chapel (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Tuition assistance

Paid vacation days

Paid personal days

Paid sick days

Medical, dental, vision

403b Retirement

Flexible spending accounts

Health savings account

Life insurance

Professional development

Job summary

One Hope United is seeking a Support Worker to manage a therapeutic residential living environment at the Hope House in Pasco County, FL. The role focuses on teaching daily living, social, and emotional-regulation skills per each youth’s Individual Treatment Plan.

Requirements include a High School Diploma or GED, minimum 21 years old, valid driver’s license, and a DCF background check. Prior residential/youth services experience is preferred; OHU offers tuition assistance and robust benefits.

Qualifications

• 1–2 years of experience with children, adolescents, or young adults in care settings.
• Experience in residential treatment centers or related youth services preferred.
• Hands-on experience with behavior management and crisis intervention.
• Experience maintaining documentation and logs.

Responsibilities

• Supervise youth per OHU and DCF policies.
• Promote a therapeutic, trauma-informed environment.
• Teach and model daily living and social skills per treatment plan.
• Maintain certification in Therapeutic Crisis Intervention (TCI) or equivalent.
• Attend meetings and trainings as required.
• Transport youth to court, school, appointments, or related duties.
• Complete required documentation in a timely manner.

Skills

Residential treatment

Behavior management

Crisis intervention

Documentation

Trauma-informed care

Driver's license

Youth experience

Education

High School Diploma or GED

Job description

The Support Worker is responsible for the daily management of a therapeutic residential living environment at our Hope house in Pasco County, FL. The support worker promotes the learning of skills for emotional, mental, and physical health; provides a therapeutic, safe, and structured environment, as specified, in each youth’s Individual Treatment Plan.

Job Duties Include:

• Provides supervision of youth in accordance with OHU and DCF policies
• Maintains a therapeutic home Interactions with all clients reflect a strengths-based, trauma-informed approach
• Teaches, models, and participates in individual and group instruction in daily living, recreational activities, social skills, emotional regulation skills, and independent living skills as prescribed by each youth’s Individual Treatment Plan and the OHU Residential Program Plan.
• Continually trains and maintains certification in the implementation of Therapeutic Crisis Intervention (TCI) or other approved behavior modification program
• Follows OHU Residential Program Plan, including daily schedule, administration of expectations and associated consequences, and mental health treatment of youth in residential care
• Demonstrates the highest investment in and commitment to quality improvement practices in order to continuously improve the delivery of services to our clients
• Maintains a spirit of teamwork with other residential home staff; this includes attending weekly team meetings and staffing's, as required
• Attends meetings, training, seminars, and conferences as assigned by supervisory or administrative staff
• Transports clients (youth) and their families to mandated court hearings, school appointments, doctor appointments or other case related appointments
• Completes all documentation required for the position in a timely and accurate manner
• Abides by client and program confidentiality to the highest standard

Qualifications

Education

• High School Diploma or GED

Other

• Minimum 21 years of age
• Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance
• DCF background check & approval to transport youth

Required Skills

1–2 years of experience working with children, adolescents, or young adults, preferably in:

• Residential treatment centers
• Foster care or child welfare programs
• Juvenile justice or diversion programs
• Mental health or behavioral health settings
• Experience supporting youth with behavioral, emotional, or developmental challenges
• Hands‑on experience with behavior management, crisis intervention, or de‑escalation techniques
• Experience maintaining documentation, incident reports, and daily activity logs
• Direct experience working in a structured, trauma‑informed environment

We Invest in You!

• Tuition assistance up to$2500 per year
• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, and up to 5 paid Sick days annually
• Medical, dental, vision, 403b Retirement, flexible spending accounts, health savings account, and short-term disability options
• Agency paid life up to $50K based on salary
• Voluntary Supplemental Life for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans
• Agency paid long term after 1 year of employment
• Career ladders, professional development, and promotion opportunities
• Free LCSW and LCPC Supervision hours available in some locations

A Different Kind of Employer

• 800+ talented professionals strong, serving 10,000 children and families in Illinois, and Florida
• Fiscally stable, $70 Million agency-- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in E-Verify.