Support Technologist III

DISTRICT OFFICE; Dallas (GA); On-site; USD 49,000 - 73,000; Full time

Job summary

Paulding County Schools DISTRICT OFFICE in Dallas, GA seeks a Support Technologist III to deliver advanced technical support, systems administration, technology deployment, and team support to ensure reliable and secure district technology operations.

The role collaborates with educators and staff, manages enterprise devices, and supports deployment and maintenance of classroom and office technology. Strong cybersecurity practices and documentation are essential.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; alternative education/experience considered
• Technical certifications, training, and experience demonstrating knowledge listed below
• Minimum of five (5) years in a technical service-related field
• Advanced knowledge in computer maintenance, networks, hardware, project planning, operations, QA, and documentation
• Knowledge and work to include cybersecurity and cyber safety best practices

Responsibilities

• Provides primary and escalated technology support for multiple schools, sites, users, and team members
• Maintains, installs, and configures computer equipment, peripherals, and software
• Develops, deploys, maintains, and supports technology releases for PCs, servers, network devices, OS, and enterprise apps
• System administration and support of enterprise hardware/software including network devices and Microsoft enterprise solutions
• Assists users in operating computers and peripherals and provides training as required
• Maintains inventory and documents network access and control procedures

Skills

Cybersecurity knowledge

Networking fundamentals

Project management

Technical documentation

Education

Bachelor's degree in IT/CS

Job description

Support Technologist III

Paulding County Schools DISTRICT OFFICE - Dallas, Georgia Open in Google Maps

This job is also posted in PCSD Career Opportunities

Job Details

Job ID: 5966643

Application Deadline: Oct 30, 2026 11:59 PM (Eastern Standard Time)

Posted: Oct 21, 2026 4:00 AM (UTC)

Starting Date: To Be Determined

Job Description

Thank you for your interest in our (Job Title) position.

Job Summary: The JOB TITLE is a vital and supportive member of the PCSD team, working collaboratively with educators, support staff, and administration to achieve the shared goal of ensuring all students receive the education they need to succeed both today and tomorrow. This role is performed within a TYPE environment, overseen by SUPERVISOR, where teamwork and dedication to student success are paramount.

Position Title: Support Technologist III

FLSA: Non-Exempt

Department: Technology Division

Job Status Full Time

Reports To: Director Technology Support Services

Grade/Level: STEC3

Effective Date: 5/1/2024

Job Code: 244505

Work Schedule: 8 hours per day/ 240 days

Salary Schedule: CLSJ

Primary Function: Provides advanced technical support, systems administration, technology deployment, and team support to ensure reliable and secure district technology operations.

Working Conditions:

• School Environment
• Office Environment
• Constant Interruptions

Physical Demands:

• Dexterity of hands and fingers tooperatea computer keyboard
• Hearing and speaking to exchange information in person and on the telephone
• Seeing to read a variety of materials
• Sitting for extended periods of time
• Bending at the waist, kneeling,or crouching to file materials
• Lifting of equipment up to40lbs.
• Ability tousea ladder
• Excellentmotor vehicle driving record tooperatedistrict vehicles

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field from an accredited college or university preferred. An equivalent combination of education, technical certifications, and relevant work experience may be accepted as a substitute for the stated educational requirement
• Technical certifications, training,and experience todemonstrateknowledge and abilities listed below
• Minimum of five (5)years’experiencein a technicalservice-relatedfield
• Advanced knowledge and skills in computer maintenance, network protocols and hardware, technology project planning,technology operations and maintenance, quality assurance, and technical documentation
• Knowledge and work to include cybersecurity and cyber safety best practices
• Team and/or project management experience preferred

Knowledge & Duties:

• Supports Area Technology Supervisors in the oversight of school and site support, including the support of Technologist II and Customer Care duties and tasks
• Provides primary and escalated technology support for multiple schools, sites, users, and technology team members, including oversight of technology support work as assigned, with projects, applications, hardware, and standard classroom and office technology equipment including but not limited to multiple computer models, printers, phones, and interactive flat panels
• Maintains, installs, and configures computer equipment, peripherals, and software applications
• Develops, deploys, maintains, and supports the release of new and existing technologies for PCs, servers, network devices, operating systems, and enterprise applications, including research, design, recommendations, installation, configuration, integration testing, troubleshooting, and security
• Responsible forassigned roles ofsystem administration and support of enterprise level and other designated hardware and software applications including but not limited to networkdevices, vendor applications, and enterprise Microsoft enterprise solutions
• Assistsusers in the operation of computers, peripherals, programs, and other classroom and office technology
• Develops testing plans for information systems including functionality, performance,and security
• Responsible for monitoring and testing systems in operation and under evaluation for implementation
• Responsible fordevice management, testing, deployment and updating of computing devices and associated applicationsand peripherals
• Works cooperatively with system users of all levels: end users, engineers,systemadministratorsand other system professionals to provide direction and escalated support
• Maintains and documents network access and control procedures, system maintenance schedules, and inventory as assigned
• Creates, assembles,and distributes procedure/training manuals tousers/support staff and provides training asrequired
• Maintainsaccurateinventory of records for all equipment and software
• Serves as liaison between vendors and IT professionals
• Performs other duties as assigned bySuperintendent or designee/supervisor

Essential Personal Characteristics:

• Maintains successful working relationships with coworkers?
• Demonstrates consistent adherence to the division’s Norms and Agreements through professional conduct, communication, and collaboration
• Functions effectively as a team member
• Manifests emotional stability and maturity in all phases of job performance?
• Maintains positive working relationships with staff, supervisors, and visitors?
• Treats confidential information and sensitive situations with discretion and avoids gossip?
• Meets obligations with punctuality andmaintainsregular attendance?
• Works without constant direction?
• Communicates effectively both orally and in writing?
• Seeksto improve skills and knowledge?
• Uses time efficiently?
• Maintains effective physical setting foroptimaljob performance?
• Presents a professional image whenrepresentingPaulding County Schools through words, actions, and appearance?

All staff are expected to fully adhere to the ethical standards set forth by the Georgia Professional Standards Commission, continuously demonstrating a strong understanding of the tasks and responsibilities their roles require. Moreover, they must embody the core belief that every action we take is driven by a commitment to the best interests of our students.

Applicants will be selected for interview.Please do not contact local schools.

• It is the policy of the Paulding County School District not to discriminate on the basis of race, color, sex, religion, national origin, age, or disability in any employment practice, educational program, or any other program, activity, or service.
• Vacancies posted for a minimum of ten (10) calendar days.Emergency vacancies posted for a minimum of five (5) calendar days.
• The Paulding County School District uses the E-Verify system to verify eligibility for employment in the United States.

Position Type: Full-Time

Salary: $48,975.32 to $73,463.74 Per Year

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Human Resources
• 3236 Atlanta Highway
• Dallas, Georgia 30132
• Phone: [phone]
• Email: [e-mail]