Support Technician l

NHC HealthCare, Charleston; Murfreesboro (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Flexible Schedule

Competitive Pay

Earned Time Off

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401k with generous company contrib.

Tuition Reimbursement Opportunities

Advancement Opportunities

Job summary

NHC HealthCare is seeking a Support Technician I to join our on-site IT team at the Murfreesboro location. This full-time role focuses on helping users, logging and tracking requests, and maintaining clear documentation of troubleshooting steps and resolutions.

The ideal candidate has an Associate’s Degree in a technical discipline or equivalent experience, with at least 1 year in Help Desk or IT Support. We offer competitive pay and a comprehensive benefits package including health and

Qualifications

• Associate’s Degree in a technical discipline or equivalent work experience.
• Minimum of 1 year of Help Desk or IT Support experience preferred.
• Strong knowledge of Microsoft and Adobe productivity suites, email systems, and ticketing software.

Responsibilities

• Respond promptly and courteously to Help Desk calls, emails, and tickets, ensuring each request is accurately logged and categorized.
• Maintain precise and thorough documentation of all support activities, including troubleshooting steps, resolutions, and follow-ups, within the ticketing system.
• Provide user guidance and training on IT systems, tools, and best practices to reduce preventable support issues.
• Work closely with senior technicians, system administrators, and other IT team members to identify recurring issues and process gaps.

Skills

Microsoft Office

Adobe productivity suites

Email systems

Ticketing software

Documentation

Active Directory

Remote desktop tools

Education

Associate’s Degree in a technical discipline

Tools

Microsoft Office

Adobe Creative Cloud

Ticketing software

Email systems

Active Directory

Remote desktop tools

Job description

At NHC, we “Put our Heart in Everything We Do!” We take pride in working together as a team in our family-oriented work environment. We provide a culture of excellence, recognition, empowerment, and fun. We offer professional growth opportunities along with competitive compensation wage increases based on performance. If you want this experience in your career, apply today!

Position

Support Technician I

Job Type

Full Time

Qualifications

• Education: Associate’s Degree in a technical discipline or equivalent work experience.
• Experience: Minimum of 1 year of Help Desk or IT Support experience preferred.
• Technical Proficiency:
  • Strong knowledge of Microsoft and Adobe productivity suites, email systems, and ticketing software.
  • Familiarity with Active Directory, network troubleshooting, and remote desktop tools is a plus.
  • High degree of accuracy and organization in documentation and recordkeeping.

Benefits We Offer

• Flexible Schedule
• Competitive Pay & Holiday Incentive Pay
• Earned Time Off
• Health, Dental, Vision, Disability and Life insurance
• 401k with generous company contributions
• Tuition Reimbursement Opportunities
• Advancement Opportunities

Support Technician I Position Highlights

• Respond promptly and courteously to Help Desk calls, emails, and tickets, ensuring each request is accurately logged and categorized.
• Maintain precise and thorough documentation of all support activities, including troubleshooting steps, resolutions, and follow-ups, within the ticketing system.
• Provide user guidance and training on IT systems, tools, and best practices to reduce preventable support issues.
• Work closely with senior technicians, system administrators, and other IT team members to identify recurring issues and process gaps.

We Are Located At

NHC Corporate Office
100 E Vine St.
Murfreesboro, TN 37130

If you are interested in working as for a leader in senior care, share NHC's values of honesty and integrity, and have a heart for the geriatric patient, please apply today and find out more about us at nhccare.com/careers/.

NHC is an Equal Opportunity Employer.