Support Technician II

Outrider; Denver (CO); On-site; USD 37,195 - 53,726; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

FSA

HSA

Short-Term Disability

Long-Term Disability

Life insurance

Professional Development Benefits

Job summary

Outrider in Denver is seeking a Technical Operations Support Technician II to serve as the primary field support for autonomous vehicles. You will troubleshoot, perform maintenance, and work with engineering on fault isolation.

This role requires hands-on mechanical, electrical, and Linux skills, the ability to multitask, and willingness to travel up to 25% with varying hours. Competitive hourly compensation and benefits are offered.

Qualifications

• High school diploma required.
• Valid driver’s license with ability to drive bobtail yard truck.
• 2+ years of electrical/mechanical troubleshooting and repair experience.
• Ability to use mechanical tools and basic electrical tools.
• Ability to navigate Linux-based systems for operational tasks.

Responsibilities

• Monitor vehicle status and respond to AV kit and vehicle issues.
• Perform fault isolation and troubleshooting to contain issues.
• Execute maintenance and repairs with minimal direction.
• Identify safety concerns and support site-specific rules.
• Communicate issues and resolutions to team and escalate when needed.
• Travel up to 25% and 50% for deployments as required.
• Collaborate with engineers in design reviews.

Skills

Troubleshooting

Electrical knowledge

Mechanical skills

Linux familiarity

Communication

Multitasking

Safety awareness

Education

High school diploma

Tools

VMM tools

Crimp tools

Basic electrical tools

Mechanical tools

Job description

Outrider, the pioneer in autonomous yard operations for logistics hubs, helps large enterprises improve safety and increase efficiency. The only company exclusively focused on automating all aspects of yard operations, Outrider eliminates manual tasks that are hazardous and repetitive. Outrider’s mission is to drive the rapid adoption of sustainable freight transportation by deploying zero‑emission systems. Outrider is a private company backed by NEA, 8VC, Koch Disruptive Technologies, and other top‑tier investors. For more information, visit www.outrider.ai.

The Role

The Technical Operations Support Technician II position will report to the Technical Operations Manager and act as primary support for the autonomous vehicles in the field and at Outrider test sites. This position requires troubleshooting, mechanical, electrical and computer skills, attention to detail, and ability to learn in unstructured environments.

Duties & Key Objectives

Support of Autonomous Vehicles

• Monitor vehicle status and respond to AV kit and vehicle issues as they arise
• Execute fault isolation and troubleshooting steps to determine containment of vehicle and AV kit issues
• Perform maintenance and repairs with minimal direction
• Working hours may vary
• Identify and document problems encountered while operating equipment or executing repairs
• Contribute to documentation capturing procedures for fault isolation manuals and repair manuals
• Collaborate with engineers in design reviews

Safety

• Comply with Outrider established safety rules, policies, and procedures
• Understand and support customer site‑specific rules, procedures, and other operational requirements, and interact with customer personnel as required
• Identify safety concerns and assist in updates to mitigate the new risks

Communication and soft skills

• Effectively communicate issues, troubleshooting steps, and resolutions
• Effectively hand off issues that require escalation
• Manage customer communications around current active issues

Other duties and responsibilities

• Ability to travel regularly up to 25% and 50% for short periods of time (anywhere assets are deployed)
• Contribute generally to the growth and success of the Company and the building of a vibrant culture focused on the responsible deployment of zero‑emission autonomous vehicle technology
• While this is an accurate reflection of the position, Outrider reserves the right to require additional/different tasks to be performed as needed

Required Qualifications

• High school diploma
• Valid driver’s license with ability to drive bobtail yard truck
• > 2 years relevant experience in electrical / mechanical troubleshooting and repair
• Ability to identify and use mechanical tools
• Ability to identify and use basic electrical tools (VMM, crimp tools…)
• Ability to lift and carry up to 50 lbs., climb step ladders and work at 10 feet high
• Ability to work in tight spots (under vehicle, under cab, in cab)
• Creative problem solver who thrives when presented with a challenge
• Able to multitask, prioritize, and manage time efficiently
• Good verbal and written communication skills
• Familiar with vehicle subsystems (braking systems, steering, pneumatics, hydraulics and cabling…)
• Able to diagnose vehicle mechanical issues
• Ability to navigate and use Linux‑based systems to perform basic operational tasks

Ideal Qualifications

• > 2 years of experience performing electrical and mechanical repairs
• > 4 years of experience as a technician
• High level of familiarity with LINUX operating system, bash scripting, and system‑based systems
• Autonomous robotics and/or autonomous vehicle experience
• Electric Powertrain / Electric vehicle knowledge and experience
• Military vehicle/aircraft maintenance experience is highly desirable
• Strong experience with technician support of electronic control systems, high voltage battery systems and low voltage systems.

Physical Demands and Working Environment

The physical demands and work environment described here are representative of those that must be met and encountered by an employee to successfully perform the essential functions of this job. This position may involve working in a variety of environments, including indoor office settings, warehouse spaces, outdoor areas, or a combination of all three. The position requires walking, talking, seeing, hearing and other uses of the senses. While performing the duties of this job, an employee is required to frequently use hands and fingers and possess efficient means of communicating with others. Specific vision requirements include close vision. Occasional standing, stooping, kneeling, crouching, etc., is also required of this position. Occasional lifting up to 50 lbs., as needed in support of operational tasks, equipment handling, or site activities, as well as climbing and navigating stairs or uneven surfaces when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Available Shift

• 9 AM - 5 PM: Monday - Friday with an on‑call rotation
• Hourly Salary: $27 - $39
• Actual compensation is based on several factors, including but not limited to job‑related skills, qualifications, experience, and specific work location due to differences in the cost of labor
• Health Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Short‑Term Disability
• Long‑Term Disability
• Life insurance
• Professional Development Benefits

As set forth in Outrider’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.