Support Technician II

Nucentric Solutions; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Employer-paid health insurance

Retirement plan with matching contributions

Long- and short-term disability

24/7 Telehealth services

Life insurance

Cell phone and car allowance

Paid holidays and PTO

Quarterly performance-based bonuses

Training benefit and paid certification exams

Job summary

Nucentric Solutions is seeking a Support Technician II to provide Level 2 technical support both remotely and on-site. The role encompasses collaboration with engineering teams to manage client requests while utilizing specialized enterprise tools. Ideal candidates will have experience with desktop OS support and small business networking along with relevant certifications. This position offers significant opportunities for advancement based on performance and learning aptitude.

Qualifications

• Proficiency in supporting Windows desktop OS's.
• Knowledge of networking concepts like Active Directory, VPNs.
• Experience in Help Desk role preferred.

Responsibilities

• Deliver Level 2 remote and on-site technical support.
• Assist Systems Engineering with deployments and core projects.
• Utilize enterprise tools for monitoring and asset management.

Skills

Windows desktop OS support

Small business networking concepts

Desktop migrations

Education

MCSA, MCSE, MCP, CCNA, CCNP, A+, Net+

Job description

If you like a challenge and are looking for a job where you will get exposure to a variety of advanced technologies and learn quickly—this is a great opportunity for you. This role is NOT limited to desktop support. There is rapid opportunity to advance to engineer level depending on your motivation and aptitude to learn.

The Support Technician II (ST2) will deliver Level 2 remote and on-site technical support to our clients. The ST2 will work closely with the Level 1 Support & Systems Engineering team to ensure that client requests are resolved promptly and clients are kept informed of progress and status. ST2 will utilize Nucentric’s in-house enterprise tools for network device monitoring and centralized network asset management. Additionally, ST2 will assist the Systems Engineering team with pre-staging hardware, deployments, and core infrastructure projects such as desktop migrations and wireless installations.

Job Requirements:

1. Strong proficiency in supporting Windows desktop OS’s.
2. Intermediate knowledge of small business networking concepts (Active Directory, VPNs, firewalls, routers, TCP/IP, etc.).
3. Completed industry training is a plus (e.g., MCSA, MCSE, MCP, CCNA, CCNP, A+, Net+).
4. Previous experience supporting desktop PC users in a Help Desk role is preferred.
5. Hands-on experience with desktop migrations is preferred.

Benefits include:

• Employer-paid health insurance.
• Retirement plan with employer matching contributions.
• Long- and short-term disability.
• 24/7 Telehealth services.
• Life insurance.
• Cell phone and car allowance.
• Paid holidays and PTO (Vacation/Sick Leave).
• Quarterly performance-based team bonuses.
• Training benefit, including allotted training time during work hours and paid certification exams.

Company Overview:

Nucentric Solutions has been a leading provider of managed network services in Charlotte and surrounding areas since 2002.