Support Technician I - CSS (MCD/MCNL)

The University of Iowa; Iowa City (IA); On-site; USD 42,000 - 60,000; Full time

Job summary

The University of Iowa is seeking a full-time Support Technician I in Central Sterilizing Services for the 1st shift (7:00 AM–3:30 PM) at the Downtown Iowa City campus. This role focuses on bi-weekly disposable supply orders, instrument tracking, tray assembly and collaborative problem solving with CSS Operations and Nurse Liaisons.

Responsibilities include updating backup locations, removing unneeded instruments, tray optimization, and coaching staff on proper tray assembly while upholding

Qualifications

• 1 year of work experience in supply management, warehousing or distribution.
• Ability to assist with inventory, stocking and troubleshooting.
• Strong communication with nurses, staff and management.

Responsibilities

• Assist with training new staff and maintain effective communication with customers and team.
• Oversee daily medical-surgical supply chain operations.
• Inspect item expiration dates and manage inventory quality and safety using electronic systems.
• Assist nurses and healthcare professionals to anticipate urgent needs and support efficient supply management.
• Maintain par levels and oversee inventory ordering, monitoring and audit.

Skills

Problem solving

Prioritization

Communication

Training delivery

Team collaboration

Tools

Electronic supply chain management system

Barcode readers

Job description

Central Sterilizing Services is seeking a full-time Support Technician I (Supply Chain Tech I) on 1st shift. This position will be scheduled Monday-Friday. 7:00 AM to 3:30 PM. Two positions are available: one at the Medical Center Downtown location in Iowa City and another at the Medical Center North Liberty Campus.

The CSS Support Technician oversees all support duties within this campus location. This role includes managing bi-weekly disposable supply orders and ensuring all necessary items are stocked and available.

In addition, this position requires collaboration with the team to identify and replace missing instruments in trays. The technician also serves as a key point of contact for CSS Operations and Nurse Liaisons, helping to troubleshoot and resolve instrument and supply-related issues. They are also responsible for creating instrument equivalencies, building new instruments and products into the tracking system, and completing tray optimization requests to improve efficiency and accuracy in instrument management.

To further support department operations, the technician is actively involved in updating backup locations, removing unnecessary instruments, and creating space for instruments that do not currently have assigned locations. Additionally, they act as a resource on the assembly floor, providing support and guidance to staff to ensure proper tray assembly and adherence to quality standards. This role is essential in maintaining workflow efficiency, ensuring accurate instrument tracking, and supporting the overall operations of the Downtown Processing location.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Assists with the development and delivery of training to new staff. Maintains effective communication with customers, team and management team. Demonstrates effective problem-solving skills; ability to prioritize needs and manage resources.

Oversees the daily medical-surgical supply chain operations of supply technicians.

Performs routine inspection of item expiration dates to maintain the integrity of inventory quality and safety. Works with the automated supply inventory mechanisms (electronic supply storage units, bar code readers).

Provides assistance to nurses and other healthcare professionals in order to anticipate and address urgent needs. Performs activities that result in customer satisfaction, efficient medical-surgical supply management and positive financial performance.

Manages medical-surgical inventory in order to maintain established par levels. Oversees and facilitates inventory ordering, monitoring and audit.

Solves problems when there are supply shortages/outages and based on a review of data, recommend operational and policy revisions to address potential or actual supply chain disruptions.

Applies knowledge of the hospital-based electronic supply chain management system to resolve supply chain challenges. Serves as a functional resource for the electronic supply chain management systems to staff and customers. Responsible for the accuracy of inventory by overseeing and assuring the proper accounting for all inventory transactions in the electronic inventory management system

Responsible to oversee and assure that supplies are available to health care providers when they are needed in order to support optimal patient care.

Responsible for medical-surgical supply chain functions that support accurate supply documentation. Oversees and assures accurate cross-reference of items in electronic supply chain management tools.

Utilizes reporting systems to analyze and resolve discrepancies. Use reports to provide usage history data to management team and clinicians.

Oversees and assures the accuracy of all safety stock and to organize supply areas to maximize efficiency.

One year of work-related experience in supply management receiving, warehousing, and distribution setting; or

Any combination of such experience and/or post high school education that totals one year.

Possession of appropriate driver’s license as required.

Special Qualification:

Experience within a sterile processing environment.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Additional Information

• Classification Title: Supply Chain Technician I
• Appointment Type: Merit
• Schedule: Full-time
• Work Modality Options: On Campus

Contact Information

• Contact Name: Ingrid Gustafson
• Contact Email: [e-mail]

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .