Support Technician I - CSS (MCD/MCNL)

University of Iowa; Iowa City (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Central Sterilizing Services at the University of Iowa Medical Center is seeking a full-time Support Technician I (Supply Chain Tech I) for first shift. The role covers inventory management, instrument replacement collaboration, and tray optimization across Downtown and North Liberty campuses.

You will train staff, monitor supplies, and assist nurses to meet patient care needs. The position emphasizes accuracy, teamwork, and effective problem-solving to maintain workflow efficiency in instrument

Qualifications

• One year of work-related experience in supply management, warehousing, or distribution.
• Possession of a valid driver’s license as required.

Responsibilities

• Develop and deliver training to new staff and maintain effective communications with customers and team.
• Oversee daily medical-surgical supply chain operations and manage inventory.
• Inspect item expiration dates to maintain inventory quality and safety.
• Assist nurses to anticipate urgent needs and resolve supply issues.
• Maintain par levels and manage ordering, monitoring, and audits.
• Address shortages and propose operational improvements to prevent disruptions.
• Utilize the hospital electronic supply chain system to track inventory accuracy.
• Ensure supplies are available to health care providers when needed to support patient care.
• Organize storage areas and ensure efficient tray assembly and space management.

Skills

Problem-solving

Training delivery

Communication

Education

Post high school education

Tools

Electronic supply chain management system

Job description

Central Sterilizing Services is seeking a full-time Support Technician I (Supply Chain Tech I) on 1st shift. This position will be scheduled Monday-Friday. 7:00 AM to 3:30 PM. Two positions are available: one at the Medical Center Downtown location in Iowa City and another at the Medical Center North Liberty Campus.

The CSS Support Technician oversees all support duties within this campus location. This role includes managing bi-weekly disposable supply orders and ensuring all necessary items are stocked and available.

In addition, this position requires collaboration with the team to identify and replace missing instruments in trays. The technician also serves as a key point of contact for CSS Operations and Nurse Liaisons, helping to troubleshoot and resolve instrument and supply-related issues. They are also responsible for creating instrument equivalencies, building new instruments and products into the tracking system, and completing tray optimization requests to improve efficiency and accuracy in instrument management.

To further support department operations, the technician is actively involved in updating backup locations, removing unnecessary instruments, and creating space for instruments that do not currently have assigned locations. Additionally, they act as a resource on the assembly floor, providing support and guidance to staff to ensure proper tray assembly and adherence to quality standards. This role is essential in maintaining workflow efficiency, ensuring accurate instrument tracking, and supporting the overall operations of the Downtown Processing location.

Characteristic Duties And Responsibilities

• Assists with the development and delivery of training to new staff. Maintains effective communication with customers, team and management team. Demonstrates effective problem-solving skills; ability to prioritize needs and manage resources.
• Oversees the daily medical-surgical supply chain operations of supply technicians.
• Performs routine inspection of item expiration dates to maintain the integrity of inventory quality and safety. Works with the automated supply inventory mechanisms (electronic supply storage units, bar code readers).
• Provides assistance to nurses and other healthcare professionals in order to anticipate and address urgent needs. Performs activities that result in customer satisfaction, efficient medical-surgical supply management and positive financial performance.
• Manages medical-surgical inventory in order to maintain established par levels. Oversees and facilitates inventory ordering, monitoring and audit.
• Solves problems when there are supply shortages/outages and based on a review of data, recommend operational and policy revisions to address potential or actual supply chain disruptions.
• Applies knowledge of the hospital-based electronic supply chain management system to resolve supply chain challenges. Serves as a functional resource for the electronic supply chain management systems to staff and customers. Responsible for the accuracy of inventory by overseeing and assuring the proper accounting for all inventory transactions in the electronic inventory management system
• Responsible to oversee and assure that supplies are available to health care providers when they are needed in order to support optimal patient care.
• Responsible for medical-surgical supply chain functions that support accurate supply documentation. Oversees and assures accurate cross-reference of items in electronic supply chain management tools.
• Utilizes reporting systems to analyze and resolve discrepancies. Use reports to provide usage history data to management team and clinicians.
• Oversees and assures the accuracy of all safety stock and to organize supply areas to maximize efficiency.

Pay Grade: 6

Merit Alpha Matrix | University Human Resources - The University of Iowa

Minimum Eligibility Requirements

• One year of work-related experience in supply management receiving, warehousing, and distribution setting; or
• Any combination of such experience and/or post high school education that totals one year.
• Possession of appropriate driver’s license as required.

Special Qualification

• Experience within a sterile processing environment.

Additional Information

• Classification Title: Supply Chain Technician I
• Appointment Type: Merit
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 6