Support Technician

The Villages®; The Villages (FL); On-site; USD 55,000 - 113,000; Full time

Job summary

A leading company in housing and community development is seeking a Support Technician to provide IT support to its clients. The role involves configuring and troubleshooting computer systems, offering exceptional customer service, and managing account processes. This full-time position offers competitive salary and benefits including medical, dental, and PTO, fostering a culture of making dreams come true.

Benefits

Medical (HSA/FSA), Dental, and Vision

401K and/or ROTH

PTO & Paid Holidays

Basic Life & AD&D

Charter School eligibility

Qualifications

• 2 to 4 years of related experience or equivalent training.
• Knowledge of commonly used concepts in IT support.
• Valid Driver's License required.

Responsibilities

• Oversee configuration, installation, and troubleshooting of IT equipment.
• Coordinate training of facility managers.
• Identify and repair product failures.

Skills

Troubleshooting

Customer Service

Knowledge of Active Directory

Printer Management

Software Deployment

Education

2-4 years of related experience

Job description

Join to apply for the Support Technician role at The Villages

5 days ago Be among the first 25 applicants

Join to apply for the Support Technician role at The Villages

Within the spirit of “Making People’s Dreams Come True”, this position is responsible for configuring, installing, troubleshooting, maintaining, and documenting computer software, hardware and peripherals supporting TSG and TSG Customers. This position is assigned work primarily through ConnectWise ticketing system, to best keep track of client needs and services. These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.

Full Time, On Site Position

Benefits For Full Time Eligible Positions

Medical (HSA/FSA), Dental, and Vision | 401K and/or ROTH | PTO & Paid Holidays | Basic Life & AD&D | The Villages Charter School eligibility | and much more!

Responsibilities

• Oversee the configuration, installation, troubleshooting and maintenance of computer products, equipment, and software.
• Coordinate the training of facility managers on some aspects of the systems.
• Identify, analyze, and repair product failures, orders, and replace parts as needed.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field. Including, but not limited to: Active Directory, Desktop and Server Management, Printer installation/configuration/management/repair, and software deployment and configuration.
• Manage the process of account creation, deletion, and alterations like name change due to marriage or divorce.
• Create and set guidelines to perform the functions of the job.
• All other duties as assigned.
  
  

Education & Experience Requirements

• Two (2) to Four (4) years of related experience and/or training; or equivalent combination of education and experience.
• This position is subjected to The Villages Vehicle Safety Program and its policies as it requires the use of personal vehicles for company business.
• A Valid Driver’s License with a record acceptable to company standards is required for this position.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Housing and Community Development

Referrals increase your chances of interviewing at The Villages by 2x

Get notified about new Support Technician jobs in The Villages, FL.

Eustis, FL $55,000.00-$112,700.00 1 month ago

Mount Dora, FL $50,000.00-$140,000.00 1 month ago

Pharmacy Technician / Pharm Tech Apprenticeship

Pharmacy Technician / Pharm Tech Apprenticeship

Pharmacy Technician / Pharm Tech Apprenticeship

Pharmacy Technician / Pharm Tech Apprenticeship

The Villages, FL $16.50-$20.00 2 weeks ago

Automotive Technician - Jenkins Kia of Ocala

Pharmacy Technician / Pharm Tech Apprenticeship

Behavioral Health Technician (All shifts)

Automotive Technician / Mechanic | Climate Controlled Shop & Up to $50/Hr* | Mount Dora

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.