Support Technician

Bird Marketing Ltd; New York (NY); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic digital agency as a Web Support Technician, where you will play a crucial role in maintaining and enhancing client websites. This innovative firm values collaboration and creativity, offering a vibrant work environment. You'll have the opportunity to work with leading technologies like WordPress and Magento, ensuring the best outcomes for a diverse range of clients. With a focus on professional growth, you'll enjoy a variety of employee benefits, including generous paid holidays, remote working options, and a supportive team atmosphere. If you're passionate about web support and eager to advance your career, this role is perfect for you.

Benefits

Pension Contributions

Performance Bonus

30 Days Paid Holiday

Additional Birthday Day Off

Regular Company Meetups

End of Year Party

Remote Working

Leading Industry Tools

5 Days + $500 for Training (per annum)

Private Medical Insurance

Free Eye Tests

Free Gym Membership

Free Netflix

Free Spotify Premium

Free Chess.com Platinum

Free NordVPN

Free Headspace

Free Tinder Gold

Free Uber One

Qualifications

• 2+ years of website support experience is required.
• Proven experience with WordPress and Magento platforms.

Responsibilities

• Fixing and debugging existing websites and responding to support tickets.
• Installing and configuring plugins, managing website content.

Skills

WordPress

Magento

cPanel / WHM

Apache

Linux

Freshdesk

Troubleshooting

Communication Skills

Problem-Solving

Job description

Bird is searching for an experienced Web Support Technician to join our team. We are an award-winning digital agency providing results-driven online marketing, technical, and creative services to a broad range of clients, including local SMEs and global brands such as Huawei, St James’s Place, and First Data.

Experience: Website Support 2 years (required)

Schedule: Monday to Friday

Job Type: Full-time

Work Location: Remote

Daily Responsibilities

The Web Support Technician will work as part of our industry-leading team and will contribute to the delivery of a variety of projects. From day one, you will be involved in maintaining and improving our clients’ websites. You will be liaising with clients and collaborating with colleagues to achieve the best project outcomes. Your day-to-day responsibilities will include:

• Fixing and debugging existing websites
• Working with the following technologies:
  • WordPress
  • Magento
  • cPanel / WHM
  • Apache and Linux
  • Freshdesk
• Promptly responding to incoming support tickets and requests
• Installing and configuring plugins
• Performing administrative tasks such as:
  • Adding and editing products on e-commerce stores
  • Updating and managing website content
  • Setting up and managing emails and domains

Your Experience

We want to hire an experienced individual with a good working knowledge of web support best practices and the desire to take the next step in their career. In order to perform in this role, it is vital that you have:

• Proven experience with WordPress and Magento platforms
• Strong understanding of cPanel / WHM, Apache, and Linux environments
• Familiarity with Freshdesk or similar ticketing systems
• Ability to troubleshoot and resolve technical issues efficiently
• Experience with installing and configuring plugins
• Competence in making custom design changes
• Strong administrative skills, particularly in managing e-commerce products and website content
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail

Working For Bird

We are a close-knit team who want the best results for our clients and for each other. The office can be fast-paced but we like to have fun. We also offer the flock a range of employee benefits, including:

• Pension Contributions
• Performance Bonus
• 30 Days Paid Holiday
• Additional Birthday Day Off
• Regular Company Meetups
• End of Year Party
• Remote Working
• Leading Industry Tools
• Work with Global Clients
• 5 Days + $500 for Training (per annum)
• Private Medical Insurance
• Free Eye Tests
• Free Gym Membership
• Free Netflix
• Free Spotify Premium
• Free Chess.com Platinum
• Free NordVPN
• Free Headspace
• Free Tinder Gold
• Free Uber One

If you are an experienced Web Support Technician and you wish to develop your career in a progressive digital agency then send a copy of your CV and portfolio to be considered for this role. Bird is expanding and we are always interested in hearing from new talent.

Bird is an equal opportunities employer and does not discriminate on the grounds of any personal characteristics. We will consider applications from all candidates with suitable experience and we aim to respond to successful applicants promptly.