Support Technician

Veterans United Home Loans; Lenexa (KS); On-site; USD 58,000 - 62,000; Full time

Job summary

Veterans United Home Loans is seeking a Support Technician to provide first-level support for their IT needs. This role involves managing technical issues and account maintenance for employees and requires excellent communication skills, a passion for customer service, and familiarity with operating systems. If you're someone who thrives in a supportive and collaborative environment, this is an excellent opportunity to contribute to a team dedicated to serving military veterans.

Qualifications

• Experience with Windows and Mac operating systems.
• Ability to translate technical language into general terms.
• Familiarity with diagnostic utilities.

Responsibilities

• Provide first-level technical support for all employees.
• Document and track all support tickets and resolutions.
• Perform hands-on technical work including installation and configuration of hardware and software.

Skills

Strong communication skills

Analytical decision making skills

Customer service skills

Education

1+ year(s) of experience with desktop and server operating systems

Application support experience

Job description

Join to apply for the Support Technician role at Veterans United Home Loans

3 days ago Be among the first 25 applicants

Join to apply for the Support Technician role at Veterans United Home Loans

Get AI-powered advice on this job and more exclusive features.

As a Support Technician, you will provide first level technical support and account maintenance for all Veterans United employees, subsidiaries, and contractors.

Job duties may include, but are not limited to:

• Perform hands-on and remote technical work including supporting, installing, and upgrading software and hardware, implementing file backups, and configuring systems and applications.
• Image, place, and set up computers, leveraging imaging solutions and other tools.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Build and maintain accounts and access lists for supported software and services.
• Support moves, transfers, onboarding, and end of employment processes.
• Field incoming help requests from end users via (including but not limited to) phone, ticket submission, chat, and e-mail in a courteous manner.
• Record, track, and document the problem-solving process for tickets, including all successful and unsuccessful decisions made, as well as actions taken through to final resolution.
• Build rapport and elicit details from help desk customers.
• Prioritize and schedule requests. Escalate issues, when needed, to the appropriately experienced senior technician, focal, team, or to another team per escalation protocols.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Perform post-resolution follow-ups to help requests.
• Keep up to date inventory of computer equipment.
• Create knowledge assets as needed.
• Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.
  
  

We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.

We’ll also want to know you can demonstrate these attributes:

• Strong communication skills (written and verbal)
• Ability to translate technical language into general terms
• Capacity to work independently
• High attention to detail
• Analytical decision making skills
• Thrive in a highly cooperative work setting
• Exemplary customer service skills
• Excel in fast-paced, results-oriented environment
• Experience developing and maintaining positive employee relationships
• 1+ year(s) of experience with desktop and server operating systems, including Windows and Mac
• Application support experience such as Microsoft office, Microsoft CRM, and Encompass
• Working knowledge of a range of diagnostic utilities
• Working technical knowledge of current network protocols, operating systems, software, and standards
• Knowledge of basic computer hardware and software
• Excellent troubleshooting abilities and experience
• Ability to translate business needs into technical solutions
• Proficient in basic computer technologies, appropriate for an internet-based company
• Regular and predictable attendance
• Available to work outside normal business hours and/or on weekends
• Valid driver’s license and responsible driving history
• Accessibility to regular transportation
  
  

Learn more about us on Glassdoor and our career site at vu.com/careers

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at Veterans United Home Loans by 2x

Get notified about new Support Technician jobs in Lenexa, KS.

Kansas City Metropolitan Area $28.00-$30.00 6 days ago

Kansas City Metropolitan Area $25.00-$30.00 6 days ago

Information Technology Help Desk Technician

Kansas City, MO $49,000.00-$60,000.00 2 weeks ago

IT Helpdesk Service Technician II (HealthTech)

Overland Park, KS $45,000.00-$54,000.00 3 days ago

Kansas City Metropolitan Area $24.00-$28.00 9 hours ago

Kansas City, MO $36,000.00-$60,000.00 3 weeks ago

Kansas City, KS $84,000.00-$108,000.00 1 month ago

Kansas City, MO $84,000.00-$108,000.00 1 month ago

Kansas City, MO $108,000.00-$156,000.00 1 month ago

Kansas City, KS $108,000.00-$156,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.