Field Support Technician – Southwestern US

The Leadership Collective; Phoenix (AZ); Remote; USD 60,000 - 70,000; Full time

Job summary

A leading company is hiring a Field Support Technician for the Southwestern US. This hands-on role involves significant travel, troubleshooting, and operator training with industrial machinery. Candidates should have strong technical skills, ideally with experience in hydraulic systems, as well as excellent customer service abilities. Ideal candidates are adaptable, willing to travel extensively, and can work independently. Full technical training is provided, offering an exciting opportunity within a global organization.

Benefits

Full product and technical training provided

Expense reimbursement and home office setup

Significant domestic and occasional international travel

Remote work structure with strong autonomy

Long-term opportunity within a global organization

Qualifications

• 3-5 years experience with industrial machinery or construction equipment.
• Valid driver’s license and passport required.
• Willing to travel frequently (approx. 50 percent).

Responsibilities

• Travel to customer sites for troubleshooting, repair, and maintenance.
• Provide in-person operator training and support.
• Deliver 24/7 phone-based support when not traveling.

Skills

Hydraulic troubleshooting

Electrical troubleshooting

Mechanical troubleshooting

Communication

Customer service

Spanish language skills

Education

High school diploma or equivalent

Technical training or degree

Job description

Field Support Technician – Southwestern US

Field Support Technician – Southwestern US

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Job Title: Field Support Technician – Southwestern US

Location: Candidates must be based in the Southwestern US (AZ, NM, TX, CO, NV, or nearby states)

The Leadership Collective is partnering with a global construction technology leader to hire a Field Support Technician. This is a hands-on, travel-heavy role ideally suited to someone based in the Southwestern US who enjoys working directly with machinery, solving technical challenges, and supporting customers across a wide geographic area.

This is not a regional role. While you will be based in the Southwestern US, travel will extend across the country and occasionally internationally. Travel can be expected approximately 50 percent of the time, with flexibility depending on customer needs.

Key Responsibilities:

• Travel to customer sites for on-site troubleshooting, repair, and preventive maintenance
• Diagnose and resolve mechanical, hydraulic, and electrical system issues
• Deliver in-person operator training, both hands-on and classroom-based
• Provide rotational 24/7 phone-based support when not traveling
• Document all service activity and support internal teams with field insights
• Act as a trusted technical resource to customers and internal engineering teams

What’s on Offer:

• Full product and technical training provided
• Remote work structure with strong autonomy
• Significant domestic and occasional international travel
• Expense reimbursement and home office setup
• Long-term opportunity within a global, growing organization

Ideal Background:

• 3–5 years working with industrial machinery or construction equipment
• Strong hydraulic troubleshooting experience is required
• Electrical and mechanical troubleshooting experience
• Excellent communication and customer service skills
• Ability to work independently and adapt to dynamic schedules
• Spanish language skills are a plus

Requirements:

• Based in the Southwestern US with access to major travel hubs
• High school diploma or equivalent (technical training or degree preferred)
• Valid driver’s license and passport (or ability to obtain one)
• Willing and able to travel frequently (approx. 50 percent)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

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