Support Technician

Cascades Inc.; City of Niagara Falls (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

Employer-contributed retirement plan

Profit sharing

Employee Assistance Program

Paid time off

Sick leave

Job summary

Cascades Inc. is hiring a Support Technician in Niagara Falls.

This full-time role features a starting hourly wage and a path to higher earnings within the first year, with comprehensive benefits and a focus on safety and continuous improvement. You will work on the floor with production teams, performing daily support tasks, following SOPs, and helping maintain a clean, safe, efficient environment on site at Greenpac Mill.

Qualifications

• 1 year of industrial or manufacturing experience required.
• Forklift certification preferred or ability to obtain.
• Ability to lift up to 50 pounds in a physically demanding environment.
• Safety-focused mindset and ability to work around heavy equipment, noise, and heat.
• Strong work ethic, reliability, and ability to work independently or in a team.

Responsibilities

• Assist operations teams with daily production and support activities.
• Follow SOPs and work instructions to maintain quality and safety.
• Keep work areas clean and organized per mill standards.
• Remove scrap and waste from production areas.
• Support maintenance with cleaning and non-technical tasks.
• Assist multiple departments as needed to meet operational goals.
• Work overtime, rotating shifts, weekends, and holidays as required.

Skills

Industrial experience

Teamwork

Safety awareness

Adaptability

Education

High school diploma or GED

Tools

Forklift certification

Job description

Every day, our team takes pride in rolling up their sleeves to create products that are mindful of the environment.
Join us as a Support Technician in Niagara Falls and help bring materials to life in a workplace where health and safety always come first.
Location:Greenpac Mill, 4400 Royal Ave, Niagara Falls, NY 14303

What's in it for you

Taking care of our people is in our nature - so you'll enjoy:

Starting hourly wage of $ 26.57 /hour, earn up to $32.86 within the first year

Full-time position with guaranteed hours and long-term career opportunities

Comprehensive benefits package including medical, dental, vision, telemedicine, and employer-contributed retirement plan

Profit sharing and employee share purchase plan

Employee Assistance Program

Paid time off, holiday pay, and NYS sick leave

Career development and advancement opportunities

Work in a safety-focused, team-oriented environment

Join a company committed to sustainability and continuous improvement

What you'll do

As a Support Technician, you'll be at the heart of operations - right on the floor where materials take shape.
Your day-to-day:

Assist operations teams with daily production and support activities

Follow all standard operating procedures (SOPs) and work instructions

Maintain a clean and organized work environment in accordance with mill housekeeping standards

Remove scrap, broke, and waste materials from production areas

Assist with plant cleaning, sweeping, and debris removal

Support recycling and waste management processes

Assist maintenance personnel with equipment cleaning and other non-technical support tasks

Support various departments as operational needs arise

Perform general labor duties to support mill operations

Work overtime, rotating shifts, weekends, and holidays as required

Safety & Compliance

Follow all mill safety policies and procedures, including Lockout/Tagout (LOTO), confined space, and PPE requirements

Participate in safety meetings, training programs, and continuous improvement initiatives

Report unsafe conditions, near misses, and incidents promptly

Comply with environmental regulations and proper material handling requirements

Help maintain Greenpac's commitment to a safe, environmentally responsible workplace

Your strengths as aSupport Technician

You are a natural fit for this role if:

At least 1 year of industrial or manufacturing experience required

High school diploma or GED preferred

Forklift certification, or ability to obtain certification

Ability to lift up to 50 pounds and work in a physically demanding environment

Ability to work safely around heavy equipment, moving machinery, noise, and heat

Strong work ethic and reliability

Ability to work independently and as part of a team

Flexibility to support changing operational priorities

Commitment to safety and continuous improvement

If you bring the same care to who you are as to what you do, we'd love to meet you!

Cascades values diversity and inclusion and considers all applications equitably. Artificial intelligence may be used at certain stages of our recruitment process to enhance efficiency and the candidate experience.

Since 1964, Cascades has been driving innovation in the manufacturing sector by offering sustainable, innovative, and value-creating solutions in packaging, hygiene, and recycling.

At Cascades, we respect nature. And above all, we respect our 9,000 employees. With 60facilities across North America, we offer a committed and diverse environment where everyone can thrive and contribute to the company’s success.