Support Technician

Cascades; City of Niagara Falls (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Competitive wages and benefits

Full benefits package

Profit sharing

Employee share purchase program

Paid time off

Career development

Safety-focused environment

Sustainability focus

Job summary

Cascades in Niagara Falls is seeking a dedicated Support Technician to join our Greenpac Mill team. This full-time role supports daily production on the shop floor, maintains safety standards, and helps manage waste and housekeeping in a fast-paced environment.

Applicants should have at least 1 year in manufacturing, a high school diploma or GED, and forklift certification or the ability to obtain it. The job requires physical work, lifting up to 50 pounds, and may involve overtime, weekends,

Qualifications

• At least 1 year of industrial or manufacturing experience is required.
• High school diploma or GED preferred.
• Forklift certification or ability to obtain certification.
• Ability to lift up to 50 pounds and work in a physically demanding environment.
• Ability to work safely around heavy equipment, moving machinery, noise and heat.

Responsibilities

• Assist operations teams with daily production and support activities.
• Follow all SOPs and work instructions.
• Maintain a clean and organized work environment per mill standards.
• Remove scrap, broke, and waste from production areas.
• Assist with plant cleaning, sweeping and debris removal.
• Support recycling and waste management processes.
• Assist maintenance with equipment cleaning and other non-technical tasks.
• Support various departments as operational needs arise.
• Perform general labor duties to support mill operations.
• Work overtime, rotating shifts, weekends, and holidays as required.

Skills

Industrial experience

Forklift certification

Teamwork

Safety awareness

Education

High school diploma or GED

Job description

Welcome to Cascades!
Every day, our team takes pride in rolling up their sleeves to create products that are mindful of the environment.

Welcome to Cascades!
Every day, our team takes pride in rolling up their sleeves to create products that are mindful of the environment.
Join us as a Support Technician in Niagara Falls and help bring materials to life in a workplace where health and safety always come first.

Location: Greenpac Mill, 4400 Royal Ave, Niagara Falls, NY 14303

What’s In It For You

Taking care of our people is in our nature - so you’ll enjoy:

• Starting hourly wage of $26.57/hour, earn up to $32.86 within the first year
• Full-time position with guaranteed hours and long-term career opportunities
• Comprehensive benefits package including medical, dental, vision, telemedicine, and employer-contributed retirement plan
• Profit sharing and employee share purchase plan
• Employee Assistance Program
• Referral bonus program
• Paid time off, holiday pay, and NYS sick leave
• Career development and advancement opportunities
• Work in a safety-focused, team-oriented environment
• Join a company committed to sustainability and continuous improvement

What You’ll Do

As a Support Technician, you’ll be at the heart of operations - right on the floor where materials take shape.

Your Day-to-day

• Assist operations teams with daily production and support activities
• Follow all standard operating procedures (SOPs) and work instructions
• Maintain a clean and organized work environment in accordance with mill housekeeping standards
• Remove scrap, broke, and waste materials from production areas
• Assist with plant cleaning, sweeping, and debris removal
• Support recycling and waste management processes
• Assist maintenance personnel with equipment cleaning and other non-technical support tasks
• Support various departments as operational needs arise
• Perform general labor duties to support mill operations
• Work overtime, rotating shifts, weekends, and holidays as required

Safety & Compliance

• Follow all mill safety policies and procedures, including Lockout/Tagout (LOTO), confined space, and PPE requirements
• Participate in safety meetings, training programs, and continuous improvement initiatives
• Report unsafe conditions, near misses, and incidents promptly
• Comply with environmental regulations and proper material handling requirements
• Help maintain Greenpac's commitment to a safe, environmentally responsible workplace

Your strengths as a Support Technician

You Are a Natural Fit For This Role If

• At least 1 year of industrial or manufacturing experience required
• High school diploma or GED preferred
• Forklift certification, or ability to obtain certification
• Ability to lift up to 50 pounds and work in a physically demanding environment
• Ability to work safely around heavy equipment, moving machinery, noise, and heat
• Strong work ethic and reliability
• Ability to work independently and as part of a team
• Flexibility to support changing operational priorities
• Commitment to safety and continuous improvement

If you bring the same care to who you are as to what you do, we’d love to meet you!

Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.

Artificial intelligence may be used at certain stages of our recruitment process to enhance efficiency and the candidate experience.