Building Support Technologist II

Bartholomew Consolidated School Corporation; Columbus (IN); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Full benefits

Vacation days

12 paid holidays

Job summary

Bartholomew Consolidated School Corporation in Columbus, IN, seeks an experienced IT professional to lead the building technology team, prioritizing tasks, scheduling maintenance, and improving IT services for staff and students.

The role focuses on on-site installation, troubleshooting, and maintenance of AV, telecom, computer equipment, and instructional software, while delivering excellent customer service and collaborating with users to resolve issues promptly.

Qualifications

• High School diploma or GED plus 60 college credits or two years of experience in the support and maintenance of personal computers, printers, and print servers in an enterprise network environment.
• Proficient with Windows 10, Google Workspace, and desktops, laptops, and Chromebooks in a networked environment (wired and wireless).
• Strong prioritization, multitasking, and customer service skills.

Responsibilities

• Lead the building technology team by prioritizing tasks, scheduling maintenance, communicating with staff, and improving IT services and support.
• Collaborate with users to understand needs and resolve IT issues efficiently.
• Install, troubleshoot, and maintain AV, telecom, computer equipment, and instructional/administrative software onsite.
• Provide excellent customer service by resolving user issues promptly and escalating complex issues as needed.
• Build positive relationships with end-users via ticket updates, email, and in-person communication.
• Perform system administration tasks including user provisioning, access control, password management, and system monitoring.

Skills

Prioritizing tasks

Flexible communication

Written and verbal communication

Education

High School diploma or GED with 60 college credits

Tools

Windows 10

Google Workspace

Job description

• Leads the building technology team by prioritizing tasks, scheduling maintenance, communicating with staff, and continuously seeking opportunities to improve IT services and support.
• Collaborates proactively with users to understand their needs and resolve IT issues efficiently.
• Collaborates with team members and utilizes available resources, including documentation and system tools, to solve problems and achieve objectives.
• Serves as the onsite IT expert, responsible for installing, troubleshooting, and maintaining AV, telecom, computer equipment, and instructional/administrative software.
• Provides excellent customer service by resolving user issues promptly and efficiently. Escalates complex issues to appropriate teams to ensure timely resolution.
• Builds positive relationships with end-users by providing timely and effective communication through ticket updates, email notifications, and in-person interactions.
• Performs system administration tasks to ensure data security and integrity, including user provisioning, access control, password management, and system monitoring.
• Maintains accurate and up-to-date inventory records of IT assets
• Promotes a professional image by maintaining an organized workspace.

Overview

Functions:

• Leads the building technology team by prioritizing tasks, scheduling maintenance, communicating with staff, and continuously seeking opportunities to improve IT services and support.
• Collaborates proactively with users to understand their needs and resolve IT issues efficiently.
• Collaborates with team members and utilizes available resources, including documentation and system tools, to solve problems and achieve objectives.
• Serves as the onsite IT expert, responsible for installing, troubleshooting, and maintaining AV, telecom, computer equipment, and instructional/administrative software.
• Provides excellent customer service by resolving user issues promptly and efficiently. Escalates complex issues to appropriate teams to ensure timely resolution.
• Builds positive relationships with end-users by providing timely and effective communication through ticket updates, email notifications, and in-person interactions.
• Performs system administration tasks to ensure data security and integrity, including user provisioning, access control, password management, and system monitoring.
• Maintains accurate and up-to-date inventory records of IT assets
• Promotes a professional image by maintaining an organized workspace.

Supervisory Responsibilities

• None

Physical Demands

• The usual and customary methods of performing the job's functions requires the following physical demands: moderate lifting (no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds), carrying, pushing, and/or pulling; some climbing and balancing; some stopping, kneeling, crouching and/or crawling. Generally the job requires 30% sitting, 35% walking and 35% standing.

Qualification

Technical Knowledge

• Windows 10, Google's G Suite, and desktops, laptops, and Chromebooks in a networked environment (wired and wireless)

Skills And Abilities

• Prioritizing and executing multiple technical tasks while managing concurrent activities.
• Flexibility in working and communicating with a variety of individuals and/or groups with varied cultural and educational levels.
• Proficient writing and verbal communication abilities and strong interpersonal and customer service skills required.

Education And Experience

• High School diploma or GED and sixty credit hours of college level classes (technical classes related to computer technology is a plus) or two years of experience in the support and maintenance of personal computers, printers, and print servers in an enterprise network environment.

Terms Of Employment

• 260 days per year
• 8 hours per day
• Full Benefits, Vacation days and 12 paid holidays
• Other conditions and stipulations as listed in the Classified Staff Handbook
• Grade 17 on Classified Staff Salary Matrix $24.84-29.80 based on experience
• An additional $1 per hour will be paid from referendum funds
• Hiring Manager: Jayne Dornquast - [e-mail]

Learn More About Columbus: https://www.columbustalent.com/