Clinical Liaison Floater

CareDx, Inc.; United States; Remote; USD 88,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Gym reimbursement

Living Donor policy

Paid leave for organ donation

Job summary

CareDx, Inc. is seeking a Clinical Liaison Floater to support transplant centers and patients. You will work with clinicians to streamline workflows, manage patient-related tasks, and ensure timely service delivery.

A strong healthcare background and familiarity with transplant processes are required. This role involves field travel across the assigned geography, collaboration with cross-functional teams, and maintaining strict regulatory compliance.

Qualifications

• RN degree required or preferred with clinical transplant experience.
• CCTC certification preferred for the role.
• Strong communication and teamwork abilities are essential.
• Proven ability to influence without direct authority and manage customer expectations.

Responsibilities

• Manage patients as part of CareDx transplant offerings with focus on lab tests.
• Collaborate with transplant center staff as a Clinical Educator to streamline workflows.
• Liaise between customers and internal teams to ensure timely, successful delivery of solutions.
• Respond to external requests including orders, results, reporting, and reimbursement.
• Coordinate blood draw logistics with patients to ensure compliant orders.
• Lead efficiency efforts and identify process improvements for providers/centers.
• Coordinate sample processing and respond to inquiries in a timely manner.
• Maintain compliance with HIPAA, CLIA, FDA and related SOPs.
• Field travel within assigned geography for account reviews and updates.
• Perform other duties as assigned.

Skills

Teamwork

Communication

Influence

Customer management

Education

RN degree

CCTC certification

Tools

Excel

Salesforce.com

Job description

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

As a Clinical Liaison Floater at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx.

You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts. Ideally seeking for candidates who are base in Central or West Coast.

Responsibilities

• Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on CareDx’s laboratory tests.
• Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process
• Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful
• Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement
• Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders
• Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
• Coordinate timely processing for samples and customer inquiries
• Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Field travel within assigned geography to key accounts for business reviews and product updates
• Other duties as assigned

Qualifications

• RN degree is highly preferred
• 5 plus years Transplant experience preferred
• Certified Clinical Transplant Coordinator (CCTC) preferred
• 25 - 30% Field Travel within assigned geography
• Ability to thrive both independently and in a team environment
• Proficiency in reporting and data analytic tools like Excel, Salesforce.com
• Strong verbal and written communication skills
• Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
• Proven experience in managing customer expectations and product development updates

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

Remote: US only roles

$88,000 - $110,000 USD