Clinical Liaison Floater

CareDx; United States; Remote; USD 88,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

Incentive compensation

Health and welfare benefits

401(k) savings plan match

Employee Stock Purchase Plan

Pre-tax commuter benefits

Job summary

CareDx, a leading precision medicine diagnostics company, is seeking a Clinical Liaison Floater to support transplant programs across clinics. You will interact with medical professionals, ensure workflows integrate CareDx services, manage patient needs, and drive timely delivery of lab tests.

This role requires strong communication, 5+ years transplant experience, and comfort with field travel (25-30%). Base salary ranges from $88k to $110k, with total rewards including benefits and stock plans

Qualifications

• RN degree is highly preferred.
• Minimum 5 years transplant experience preferred.
• Certified Clinical Transplant Coordinator (CCTC) preferred.
• 25-30% field travel within assigned geography.
• Strong verbal and written communication skills.
• Proficiency in Excel and Salesforce.com.
• Ability to influence without direct authority and build cross-functional partnerships.
• Proven experience in managing customer expectations and product development updates.

Responsibilities

• Manage patients in support of transplant offerings, focusing on lab tests.
• Collaborate with transplant center staff to streamline workflows.
• Liaise between customers and internal teams to ensure timely delivery.
• Respond to external requests including order entry, results, reporting, and reimbursement.
• Coordinate blood draw logistics with patients.
• Lead efficiency exercises and identify ordering process improvements.
• Coordinate timely processing for samples and inquiries.
• Maintain HIPAA/CLIA/FDA compliance per SOPs.
• Travel within geography for account reviews and product updates.
• Perform other duties as assigned.

Skills

Transplant experience

Communication skills

Team collaboration

Influence without authority

Customer expectation management

Problem solving

Education

RN degree

Tools

Excel

Salesforce.com

Job description

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

As a Clinical Liaison Floater at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long‑term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx.

You will be an integral part of our commercial team and be responsible for the day‑to‑day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts. Ideally seeking for candidates who are base in Central or West Coast.

Responsibilities

• Responsible for patient management, in support of CareDx's transplant offerings, with a primary focus on CareDx's laboratory tests.
• Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx's transplant services into their process
• Liaise between customers and cross‑functional internal teams, ensuring CareDx solutions are delivered timely and successful
• Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement
• Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders
• Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
• Coordinate timely processing for samples and customer inquiries
• Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Field travel within assigned geography to key accounts for business reviews and product updates
• Other duties as assigned

Qualifications

• RN degree is highly preferred
• 5 plus years Transplant experience preferred
• Certified Clinical Transplant Coordinator (CCTC) preferred
• 25 - 30% Field Travel within assigned geography
• Ability to thrive both independently and in a team environment
• Proficiency in reporting and data analytic tools like Excel, Salesforce.com
• Strong verbal and written communication skills
• Demonstrated ability to influence without direct authority and to develop and maintain strong cross‑functional partnerships
• Proven experience in managing customer expectations and product development updates

Additional Details

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre‑tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full‑time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E‑Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy

The U.S. EEO posters are available here.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

#LI-Remote

This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but is not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi‑state employer, and this salary range may not reflect positions that work in other states.

Remote: US only roles

$88,000 — $110,000 USD